---
title: "IT Helpdesk Software - SaaS"
ocid: "ocds-b5fd17-77379364-8003-431e-8b43-5b700345f2e6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-77379364-8003-431e-8b43-5b700345f2e6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-77379364-8003-431e-8b43-5b700345f2e6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-77379364-8003-431e-8b43-5b700345f2e6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MEDICINES AND HEALTHCARE PRODUCTS REGULATORY AGENCY"
published: "2019-01-22"
---

# IT Helpdesk Software - SaaS

Buyer: MEDICINES AND HEALTHCARE PRODUCTS REGULATORY AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-77379364-8003-431e-8b43-5b700345f2e6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-77379364-8003-431e-8b43-5b700345f2e6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-77379364-8003-431e-8b43-5b700345f2e6.json)

## Summary

The Medicines and Healthcare Products Regulatory Agency, based in London, has completed a procurement process for IT Helpdesk Software - SaaS, classified under the CPV code 48517000. The procurement method used was selective, with the contract valued at £100,000. The contract was awarded on 19th July 2015, with the contract period spanning from 20th July 2015 to 19th July 2019. The procurement process initiated through a call-off from a framework agreement, aimed at providing essential IT services.

This tender offers significant opportunities for businesses focusing on software solutions, particularly those that specialise in IT helpdesk services. Companies that may thrive in this environment include small and medium-sized enterprises (SMEs) with innovative software solutions that can enhance IT support operations. By participating in similar future tenders, these businesses can leverage their capabilities in delivering IT software, establishing partnerships with public sector organisations and potentially expanding their market presence.

## Notice

IT Helpdesk Software - SaaS

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cf3bf575-1e95-4ab7-9247-972968cf3bc8 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jan 2019 |
| Submission deadline | 19 Jul 2015 |
| Future notice date | Not specified |
| Award date | 18 Jul 2015 |
| Contract period | 19 Jul 2015 - 19 Jul 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | £100,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MEDICINES AND HEALTHCARE PRODUCTS REGULATORY AGENCY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 22 Jan 2019 at 11:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cf3bf575-1e95-4ab7-9247-972968cf3bc8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cf3bf575-1e95-4ab7-9247-972968cf3bc8
  22nd January 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-77379364-8003-431e-8b43-5b700345f2e6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-77379364-8003-431e-8b43-5b700345f2e6.json.