---
title: "ServiceNow Managed Service"
ocid: "ocds-b5fd17-77623556-fc08-4013-8bcb-b8f2650d7e19"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-77623556-fc08-4013-8bcb-b8f2650d7e19"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-77623556-fc08-4013-8bcb-b8f2650d7e19.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-77623556-fc08-4013-8bcb-b8f2650d7e19.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN PROSECUTION SERVICE"
published: "2019-05-07"
---

# ServiceNow Managed Service

Buyer: CROWN PROSECUTION SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-77623556-fc08-4013-8bcb-b8f2650d7e19

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## Summary

The Crown Prosecution Service has successfully completed a procurement process for the "ServiceNow Managed Service", which falls under the industry category of network management software services. The contract, valued at £560,958, was initiated as a selective tender and involves providing ongoing development, implementation, and maintenance of the ServiceNow platform across various regions in the United Kingdom. The contract period commenced on 1 April 2019 and concluded on 31 March 2020, with the award made on 31 March 2019 and published on 7 May 2019.

This contract presents considerable opportunities for growth, particularly for businesses specialising in IT services, software development, and systems management. Organisations with a track record in managing complex software environments and delivering continual service improvements would be well-positioned to engage with similar future tenders. Small and medium-sized enterprises (SMEs) may find this favorable, as such opportunities often encourage competitive bids from diverse suppliers, promoting innovation and efficiency in public service delivery.

## Notice

Contract for the provision of a ServiceNow Managed Service inclusive of ongoing development and implementation. Following the successful implementation of the ServiceNow platform the CPS requires a partner to deliver a Managed Service in order to maintain the effective running of the system. The service shall include ongoing development and implementation of ServiceNow modules, system improvements, upgrades and maintenance.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2ebec352-b972-4f8d-8345-50f71c5ebc92 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 May 2019 |
| Submission deadline | 31 Mar 2019 |
| Future notice date | Not specified |
| Award date | 31 Mar 2019 |
| Contract period | 31 Mar 2019 - 31 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £560,958 |
| Lots value | Not specified |
| Awards value | £560,958 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN PROSECUTION SERVICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9EA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FLYFORM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72511000 - Network management software services

## Release History

- 7 May 2019 at 11:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2ebec352-b972-4f8d-8345-50f71c5ebc92

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2ebec352-b972-4f8d-8345-50f71c5ebc92
  7th May 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/845446a8-6269-40dc-97db-ed2d81cba82e
  Signed Contract (redacted)

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-77623556-fc08-4013-8bcb-b8f2650d7e19. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-77623556-fc08-4013-8bcb-b8f2650d7e19.json.