---
title: "Cambridge City Council - Website and Customer Journey Strategy Review"
ocid: "ocds-b5fd17-77787ca3-9d62-4930-b462-802641fdf229"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-77787ca3-9d62-4930-b462-802641fdf229"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-77787ca3-9d62-4930-b462-802641fdf229.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-77787ca3-9d62-4930-b462-802641fdf229.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CAMBRIDGE CITY COUNCIL"
published: "2022-03-04"
---

# Cambridge City Council - Website and Customer Journey Strategy Review

Buyer: CAMBRIDGE CITY COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-77787ca3-9d62-4930-b462-802641fdf229

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-77787ca3-9d62-4930-b462-802641fdf229)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-77787ca3-9d62-4930-b462-802641fdf229.json)

## Summary

The Cambridge City Council is currently overseeing a tender titled "Website and Customer Journey Strategy Review", aimed at enhancing the online services offered to residents, particularly focusing on the user experience of website visitors. This procurement falls within the services industry, specifically categorised under Internet services (CPV code: 72400000). The tender period is active, with submissions closing on 21 March 2022, and the contract is set to commence on 18 April 2022, concluding on 18 July 2022. The procurement is being conducted through an open procedure, encouraging broad participation from potential suppliers.

This tender presents significant opportunities for businesses specialising in web services and customer journey improvements, especially small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). Companies with expertise in user experience design, digital strategy, and online service optimisation would be particularly well-suited to compete for this contract. Engaging with this opportunity could enhance business visibility and foster growth in the digital services sector within the region.

## Notice

Cambridge City Council and South Cambridgeshire District Council are seeking a partner to support the review of their online services with a focus on the journey of website visitors in locating and understanding the available services, identifying where there are issues with that journey and make recommendations about how to improve it.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9358f04b-4558-4595-9ed6-bb353eceed6e |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Mar 2022 |
| Submission deadline | 21 Mar 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 17 Apr 2022 - 18 Jul 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAMBRIDGE CITY COUNCIL |
| Locality | CAMBRIDGE |
| Post town | Cambridge |
| Postcode | CB2 3QJ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH42 Cambridgeshire CC |
| Local authority | Cambridge |
| Electoral ward | Market |
| Westminster constituency | Cambridge |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72400000 - Internet services

## Release History

- 4 Mar 2022 at 16:22 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/9358f04b-4558-4595-9ed6-bb353eceed6e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9358f04b-4558-4595-9ed6-bb353eceed6e
  4th March 2022 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=95446d53-d69b-ec11-8112-005056b64545
  Advert

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-77787ca3-9d62-4930-b462-802641fdf229. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-77787ca3-9d62-4930-b462-802641fdf229.json.