---
title: "Review of the Rail Ombudsman"
ocid: "ocds-b5fd17-777c3805-f861-46c0-b18b-8f685f5e8e50"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-777c3805-f861-46c0-b18b-8f685f5e8e50"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-777c3805-f861-46c0-b18b-8f685f5e8e50.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-777c3805-f861-46c0-b18b-8f685f5e8e50.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "OFFICE OF RAIL AND ROAD"
published: "2019-12-11"
---

# Review of the Rail Ombudsman

Buyer: OFFICE OF RAIL AND ROAD  
Current stage: Tender  
OCID: ocds-b5fd17-777c3805-f861-46c0-b18b-8f685f5e8e50

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-777c3805-f861-46c0-b18b-8f685f5e8e50)  
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## Summary

The OFFICE OF RAIL AND ROAD is currently conducting a tender titled "Review of the Rail Ombudsman" within the research services industry category. This procurement process is classified under the open procedure, and it is currently in the Tender stage. The tender period will close on 3rd January 2020, with a contract expected to commence from 20th January 2020 and run until 20th April 2020. The estimated value of the contract ranges from £65,000 to £75,000, specifically for service delivery in London, United Kingdom.

This tender presents a significant opportunity for businesses specialising in research services, particularly those that can demonstrate expertise in reviewing and improving consumer redress schemes. Small and medium-sized enterprises (SMEs) may find this tender particularly suitable, given the indicated preference for their involvement. Companies with capabilities in operational assessments and consumer rights advocacy would benefit from engaging in this tender, fostering potential growth through collaboration with the OFFICE OF RAIL AND ROAD.

## Notice

The purpose of this research is to ensure that the Rail Ombudsman continues to provide a timely and effective means of redress for consumers. It should review the operation of the Rail Ombudsman scheme against the terms on which it was appointed, current best practice, and the reporting relationships between the Rail Ombudsman and the relevant parties.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7349037e-9c6f-4106-a4c9-5952ebdb1cdb |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Dec 2019 |
| Submission deadline | 3 Jan 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 20 Jan 2020 - 20 Apr 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £75,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFFICE OF RAIL AND ROAD |
| Locality | LONDON |
| Post town | Central London |
| Postcode | WC2B 4AN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 11 Dec 2019 at 10:01 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/7349037e-9c6f-4106-a4c9-5952ebdb1cdb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7349037e-9c6f-4106-a4c9-5952ebdb1cdb
  11th December 2019 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7b2d26b1-820e-4510-b3e7-6c9df6409aa5
  ORRCT 19-61 Form of Tender
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/bb1e433d-98b3-463a-9eff-c54beed14b5b
  ORRCT 19-61 Form of Agreement Draft
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/84a7f784-7572-4499-b55c-e76c719c46e7
  ORRCT 19-61 DISCLAIMER
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/aecbe344-b73c-471f-a0e6-4eea2df36045
  Bravosolution Joining Instruction for open tender
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a8dd5b81-1d71-4464-85ae-3b806ab89b92
  ORRCT 19-61 ITT

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-777c3805-f861-46c0-b18b-8f685f5e8e50. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-777c3805-f861-46c0-b18b-8f685f5e8e50.json.