---
title: "Synergy Technology (including ERP) and Systems Integration Services"
ocid: "ocds-b5fd17-77860116-630a-4f37-ab90-95109ba347bc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-77860116-630a-4f37-ab90-95109ba347bc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-77860116-630a-4f37-ab90-95109ba347bc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-77860116-630a-4f37-ab90-95109ba347bc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2024-09-25"
---

# Synergy Technology (including ERP) and Systems Integration Services

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-77860116-630a-4f37-ab90-95109ba347bc

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## Summary

The Department for Work and Pensions (DWP) has awarded a contract for Synergy Technology (including ERP) and Systems Integration Services under the Synergy Programme, a major business transformation initiative involving central Government Departments such as the Ministry of Justice, Department for Work and Pensions, Department for the Environment, Food and Rural Affairs, and Home Office. The contract, classified under IT services: consulting, software development, Internet and support, seeks to develop a shared HR and Finance service using a cloud-based SaaS ERP platform. IBM United Kingdom Limited and Oracle Corporation UK Limited have been selected to deliver the project, which will span from 30 August 2024 to 29 August 2034, with a total value of £710,885,044.45. The procurement method used was a competitive procedure with negotiation, classified as selective. The project location is based in London and aims to meet key objectives by offering value for money, business process services and meeting sustainability goals outlined by the government.

The Synergy Programme presents significant opportunities for businesses involved in systems integration, cloud services, and ERP platforms to collaborate on a large-scale government transformation project. Businesses specialising in IT consulting, software development, and digital transformation services can benefit from this project by providing innovative solutions that drive efficiency and sustainability within government operations. Large enterprises capable of supporting substantial project scopes and values, like IBM and Oracle, are well-positioned to compete in such tenders. The focus on creating a common data standard and improving the quality of Finance and HR data opens avenues for tech companies to offer integrated solutions and enhance decision-making processes within public sector operations.

## Notice

The Authority sought to engage the market to work with the Synergy Programme and its stakeholders to ensure the delivery of a best in class, Value for Money (VfM), shared Human Resources (HR) and Finance service that met the needs of service users. The Synergy Programme was established to bring together a number of Departments and ALBs in line with the Shared Services Strategy for Government: this includes building a common operating model, establishing Business Process Services (BPS) using one technology and one commercial strategy. The Synergy Programme comprises the following central Government Departments (Departments) and their ALBs (together the Cluster Departments). - Ministry of Justice (MoJ); - Department for Work and Pensions (DWP); - Department for the Environment, Food and Rural Affairs (DEFRA); and - Home Office (HO). The Authority (DWP) is the lead contracting authority for the Synergy Programme. The prime driver of the Synergy Programme is to drive significant business transformation across the Cluster Departments. The Synergy Programme, together with the successful suppliers will jointly develop a new Common Operating Model (COM) and introduce a new user-centric service including common data standards. The COM design will continually evolve throughout the five programme delivery phases. As a result, benefits will also continue to evolve over time. This will help identify additional benefits for the Programme and provide more robust data and narrative to justify the current benefits profile. To meet the objectives of the Synergy Programme the Authority intended to: - procure and adopt a cloud-based service leveraging the capabilities offered by a Software as-a-Service (SaaS) ERP platform and associated technologies; - procure a Systems Integration service to enable the transition (and support business change) to the SaaS ERP platform and associated technologies. The Authority seeks to deliver value and efficiency across all transaction services, including the separation of technology from service centres. The COVID pandemic, and the challenging fiscal environment that followed as a result, has heightened the drive and need for more effective and efficient delivery by all Government Departments. Key to this ambition is the ability to capture, manage and improve the quality of Finance and HR (Human Resources) data to enable better informed decisions. The Synergy Programme will drive significant business transformation across four major Departments in support of this ambition. Additionally, the government has set ambitious objectives to put sustainability at the heart of our government services. Greening government: ICT and digital services strategy 2020 to 2025 - GOV.UK (www.gov.uk ) and Greening Government Commitments 2021 to 2025 - GOV.UK (www.gov.uk) https://www.gov.uk/government/publications/greening-government-ict-and-digital-servicesstrategy-2020-2025 The Cluster Departments have circa 250,000 employees between them

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/205ef6e5-7363-42e0-a1f9-805c00ce1f8b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Sep 2024 |
| Submission deadline | 26 Jun 2023 |
| Future notice date | Not specified |
| Award date | 29 Aug 2024 |
| Contract period | 29 Aug 2024 - 29 Aug 2034 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £710,885,044 |
| Lots value | Not specified |
| Awards value | £710,885,044 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | IBM UNITED KINGDOM; ORACLE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 25 Sep 2024 at 17:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/205ef6e5-7363-42e0-a1f9-805c00ce1f8b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/205ef6e5-7363-42e0-a1f9-805c00ce1f8b
  25th September 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6dd86e92-0c8b-4b6d-bb18-17e35745d7e4
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/dbc6b3b3-6df5-42ac-b822-cfa27d67c135
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c6b62a59-e26e-47c0-9031-80cfc1b3a71b
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9473f13e-f5ce-43c3-b2c4-58f9b51d4b4f
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1fef4c57-058a-48e6-a523-372162389eac
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b9d49662-fc89-4622-a81e-929e88d5fed8
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/df3cee8e-0ffa-4fc9-87bb-86d2d3f58588
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4a7bf724-d90e-4344-8d3c-00bf2e7e56be
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b3770f8a-184d-44f1-bc42-df94015f242b
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f6dfe960-8d2e-4a35-bf70-1f4eac0490df
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/cca5e021-71a0-4db3-8926-47be7632b5f7
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a15b04a0-3bf4-40b4-8612-9ca539313ccd
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8b7a33a4-dc2f-40f7-8827-77b447d93bab
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/24051e6e-2166-493f-afd0-96bd500d8b23
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b1b59f72-81ca-4193-b6ff-62c9f2f4791c
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/65e8754f-49a6-48fa-a87c-8401048c8984
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/60fe6203-49f7-46a1-9329-1325abef6ad4
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/49bbd825-858d-4af2-af0c-3cd701b83e5b
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1e78e891-16ea-4f85-8a85-307913e9bc34
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c81dc1f5-3c64-4999-beb6-a1748f4c0de8
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6f08cf1d-0f4e-4801-8d72-1dc67af23629
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/31e9b3bc-c46f-4095-841d-4e03a6a789a6
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d8d4dc87-b41d-406c-b4c7-95db89229cb3
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3339ad36-4fc4-4428-b93e-3a43b6b7a0cc
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a670076e-a0f5-4ed8-bb42-590495fd9fd3
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f669dba4-104e-49b0-8761-a497ca8faf7f
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/35a04cb3-1b79-4490-a196-ac9883c04f05
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5c057780-d7fe-4bbd-9195-5cab45a642f1
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e5617ab7-6212-4a07-bda3-c1408705a682
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/09c79a93-db39-45ae-a996-20c47cd609a2
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/955ede85-1fe9-4093-9d44-447fae0a7643
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f2b2c205-5397-4ec0-851c-35f7051c3cb1
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/24096076-db4f-4f49-be76-7b9fd547bf92
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/de0cb6a5-9fe6-4928-be72-88745ea60887
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/89358708-17cc-42af-8e40-00f0e5f70e98
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/33cd520f-7e48-425b-b151-06f396802df5
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3d2c0bbd-3281-45ca-8034-fcaffd166d75
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c0f5aa5e-44fa-400a-9c1a-9e249b0bd1f8
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f739b750-853a-487f-942f-84710f344e6f
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/baa91036-f4f8-4709-aed1-282f23e42158
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/96d749a6-9b3a-41ae-843a-20fd1abe1c1c
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a66df0bd-4cdc-45c0-ba96-7f4f5e827c6b
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/eeccbb86-e10c-4e85-bf38-e5417eef5362
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/cce0ddd6-0f28-4d8e-9f69-3b0888071876
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a36881a2-4199-4dd7-afc1-9e5301558c87
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4fc80118-adaf-4e91-866c-99c638119755
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c40a3427-27d6-4082-89a7-0b04e54296e1
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/bbf43589-baa0-4c31-933a-2a91c383c519
  ERP/SI Redacted Contract (MSC)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2d0f70ab-2bdc-4f95-a478-a12df7fef1dc
  ERP/SI Redacted Contract (MSC)

## Notice URLs

- https://www.gov.uk/government/publications/greening-government-ict-and-digital-servicesstrategy-2020-2025

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-77860116-630a-4f37-ab90-95109ba347bc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-77860116-630a-4f37-ab90-95109ba347bc.json.