---
title: "Front Office Counter Services (FOCS) Contract"
ocid: "ocds-b5fd17-77899dba-0352-485e-aa53-98a873a6fb8c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-77899dba-0352-485e-aa53-98a873a6fb8c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-77899dba-0352-485e-aa53-98a873a6fb8c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-77899dba-0352-485e-aa53-98a873a6fb8c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DRIVER & VEHICLE LICENSING AGENCY"
published: "2023-06-28"
---

# Front Office Counter Services (FOCS) Contract

Buyer: DRIVER & VEHICLE LICENSING AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-77899dba-0352-485e-aa53-98a873a6fb8c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-77899dba-0352-485e-aa53-98a873a6fb8c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-77899dba-0352-485e-aa53-98a873a6fb8c.json)

## Summary

The Driver & Vehicle Licensing Agency (DVLA) has awarded the Front Office Counter Services (FOCS) Contract to Post Office LTD. The contract involves providing customer services and has a total value of £11,038,394.76. The procurement method used was selective, specifically calling off from a framework agreement. The contract period spans from April 1, 2023, to March 31, 2024.

This tender opportunity can be beneficial for businesses offering customer service solutions. The DVLA's requirement for front office counter services presents an opportunity for large-scale service providers to compete. The procurement process has now reached the award stage, with Post Office LTD being the active supplier for the contract. Interested parties should consider aligning their service offerings with the contract requirements set by the DVLA.

## Notice

The purpose of this Contract is to provide Front Office Counter Services (FOCS) by Post Office Limited (POL) on behalf of the DVLA. A 1 year extension to this contract has been awarded and the contract end date is now 31.03.2024

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/46bcad56-e0fa-466a-81d7-ba495ded25f4 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Jun 2023 |
| Submission deadline | 31 Mar 2023 |
| Future notice date | Not specified |
| Award date | 31 Mar 2023 |
| Contract period | 31 Mar 2023 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £11,038,394 |
| Lots value | Not specified |
| Awards value | £11,038,394 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DRIVER & VEHICLE LICENSING AGENCY |
| Locality | SWANSEA |
| Post town | Swansea |
| Postcode | SA6 7JL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Mynydd-bach |
| Westminster constituency | Swansea West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | POST OFFICE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 28 Jun 2023 at 09:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/46bcad56-e0fa-466a-81d7-ba495ded25f4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/46bcad56-e0fa-466a-81d7-ba495ded25f4
  28th June 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-77899dba-0352-485e-aa53-98a873a6fb8c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-77899dba-0352-485e-aa53-98a873a6fb8c.json.