---
title: "Provision of Institute of Customer Services (ICS) Report"
ocid: "ocds-b5fd17-77a00b59-fc52-4a5a-9334-4157d7325fc9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-77a00b59-fc52-4a5a-9334-4157d7325fc9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-77a00b59-fc52-4a5a-9334-4157d7325fc9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-77a00b59-fc52-4a5a-9334-4157d7325fc9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DRIVER & VEHICLE LICENSING AGENCY"
published: "2020-04-16"
---

# Provision of Institute of Customer Services (ICS) Report

Buyer: DRIVER & VEHICLE LICENSING AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-77a00b59-fc52-4a5a-9334-4157d7325fc9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-77a00b59-fc52-4a5a-9334-4157d7325fc9)  
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## Summary

The Driver & Vehicle Licensing Agency (DVLA) has concluded a tender process for the "Provision of Institute of Customer Services (ICS) Report," classified under market and economic research. This contract, valued at £22,500, was initiated on 6th September 2018 and originally set to expire on 5th September 2019, with the provision for up to two additional one-year extensions, which have both been exercised. The tender was executed through a direct procurement method, specifically a single tender action, and the contract was completed as of 5th September 2021.

This contract offers a significant opportunity for businesses specializing in market analysis and customer service insights, particularly those capable of delivering bespoke research tailored to government agencies. Companies with expertise in polling, statistics, and service evaluation, along with a strong understanding of public sector needs, would be particularly positioned to compete effectively for similar contracts in the future.

## Notice

The provision of bespoke analysis from the UKCSI research to cover DVLA service. Additional information: The period of the contract : one (1) year, with the option to extend for a further two (2), one (1) year periods (1 + 1 + 1), commencing on 6th September 2018 and expiring on 5th September 2019. Value PS7,500 First 1 year extension taken up value PS7,500 Second 1 year extension taken up value PS7,500

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/54e86b6c-f799-4953-9cf2-4f613b84bb76 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Apr 2020 |
| Submission deadline | 31 Aug 2018 |
| Future notice date | Not specified |
| Award date | 4 Sep 2018 |
| Contract period | 5 Sep 2018 - 5 Sep 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £22,500 |
| Lots value | Not specified |
| Awards value | £22,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DRIVER & VEHICLE LICENSING AGENCY |
| Locality | SWANSEA |
| Post town | Swansea |
| Postcode | SA6 7JL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Mynydd-bach |
| Westminster constituency | Swansea West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSTITUTE OF CUSTOMER SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79300000 - Market and economic research; polling and statistics

## Release History

- 16 Apr 2020 at 08:44 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/54e86b6c-f799-4953-9cf2-4f613b84bb76
- 2 Apr 2019 at 10:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/54e86b6c-f799-4953-9cf2-4f613b84bb76

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/54e86b6c-f799-4953-9cf2-4f613b84bb76
  16th April 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-77a00b59-fc52-4a5a-9334-4157d7325fc9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-77a00b59-fc52-4a5a-9334-4157d7325fc9.json.