---
title: "Halo service desk licences and support"
ocid: "ocds-b5fd17-77a2061a-299c-4a3e-88ea-6ab255982c2e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-77a2061a-299c-4a3e-88ea-6ab255982c2e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-77a2061a-299c-4a3e-88ea-6ab255982c2e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-77a2061a-299c-4a3e-88ea-6ab255982c2e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL INSTITUTE FOR HEALTH AND CARE EXCELLENCE"
published: "2026-05-15"
---

# Halo service desk licences and support

Buyer: NATIONAL INSTITUTE FOR HEALTH AND CARE EXCELLENCE  
Current stage: Award  
OCID: ocds-b5fd17-77a2061a-299c-4a3e-88ea-6ab255982c2e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-77a2061a-299c-4a3e-88ea-6ab255982c2e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-77a2061a-299c-4a3e-88ea-6ab255982c2e.json)

## Summary

The National Institute for Health and Care Excellence (NICE) has completed the award stage of a public procurement process for the provision of Halo service desk licences and support, classified under software development services. This contract, facilitated through a call-off from a framework agreement using a selective procurement method, will address IT service management needs. The contract, valued at £216,720, is set to span from 10th May 2026 to 9th May 2029, serving the location of Manchester, United Kingdom. Key dates from the process include the tender period ending on 30th April 2026, and the award notice was published on 15th May 2026.

This tender presents significant business growth opportunities, particularly for companies providing IT software solutions and service desk support. While the procurement was awarded to Halo Service Solutions Ltd, small and medium-sized enterprises in the IT and software development sector could find similar future opportunities beneficial to expand their customer base and showcase their capabilities in delivering comprehensive IT service solutions. Engaging in such contracts encourages development within specialised industries and fosters long-term business partnerships with influential public sector entities like NICE.

## Notice

Halo ITSM software as a service (SaaS)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6c1ec558-6df9-4faf-8c67-102c59b2177f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 May 2026 |
| Submission deadline | 30 Apr 2026 |
| Future notice date | Not specified |
| Award date | 6 May 2026 |
| Contract period | 9 May 2026 - 9 May 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £216,720 |
| Lots value | Not specified |
| Awards value | £216,720 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL INSTITUTE FOR HEALTH AND CARE EXCELLENCE |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 3BN |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HALO SERVICE SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72262000 - Software development services

## Release History

- 15 May 2026 at 11:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6c1ec558-6df9-4faf-8c67-102c59b2177f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6c1ec558-6df9-4faf-8c67-102c59b2177f
  15th May 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/44a4a56f-e0a0-4e3f-8135-d84d67aab01a
  RM1557.14 G-Cloud 14 Call-Off Contract Halo service desk_Redacted.2

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-77a2061a-299c-4a3e-88ea-6ab255982c2e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-77a2061a-299c-4a3e-88ea-6ab255982c2e.json.