--- title: "Market Engagement: Provision of a Contact Centre as a Service" ocid: "ocds-b5fd17-77b337f7-82b1-40af-a1d0-e9f49cd2ae2b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-77b337f7-82b1-40af-a1d0-e9f49cd2ae2b" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-77b337f7-82b1-40af-a1d0-e9f49cd2ae2b.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-77b337f7-82b1-40af-a1d0-e9f49cd2ae2b.json" source: "Contracts Finder" current_stage: "Planning" buyer: "THE GUINNESS PARTNERSHIP LTD" published: "2022-01-25" --- # Market Engagement: Provision of a Contact Centre as a Service Buyer: THE GUINNESS PARTNERSHIP LTD Current stage: Planning OCID: ocds-b5fd17-77b337f7-82b1-40af-a1d0-e9f49cd2ae2b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-77b337f7-82b1-40af-a1d0-e9f49cd2ae2b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-77b337f7-82b1-40af-a1d0-e9f49cd2ae2b.json) ## Summary The Guinness Partnership Ltd is currently in the planning stage of a procurement process titled "Market Engagement: Provision of a Contact Centre as a Service." This initiative falls within the telecommunications services industry and aims to engage with potential partners to replace its Customer Contact Centre capabilities. Interested organisations are required to submit their responses to a Request for Information by 4pm on 22nd February 2022. The engagement period concludes on the same date, with the initiative based in Oldham, England. This market engagement presents a significant opportunity for businesses specialising in telecommunications services and equipment. Small and medium enterprises (SMEs) particularly may find this to be an advantageous venture, as the Guinness Partnership is seeking innovative solutions that align with its outlined requirements. Companies that offer Managed Services in customer contact handling or related technologies would be well-suited to compete in this forthcoming procurement opportunity. ## Notice This is a market engagement opportunity: Guinness is looking to replace its Customer Contact Centre capabilities and contract with a partner to provide a Managed Service. We are looking for organisations to provide us with an outline of their offering with reference to our requirements in the market engagement brief. We want to understand what the market can offer before we formally commence any procurement process. Information provided will help inform the procurement process, which is separate to this market engagement. Additional information: Further information about Guinness and detail of the information required can be found at https://procontract.due-north.com/register Responses to this Request for Information are to be submitted via the above portal by 4pm on Tuesday 15th February. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/344f2fbb-3a61-4b0e-9cfa-da93a00f2ab7 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Jan 2022 | | Submission deadline | Not specified | | Future notice date | 15 Feb 2022 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE GUINNESS PARTNERSHIP LTD | | Locality | OLDHAM | | Post town | Oldham | | Postcode | OL9 7LH | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD37 Greater Manchester North East | | Local authority | Oldham | | Electoral ward | Failsworth East | | Westminster constituency | Manchester Central | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 64 - Postal and telecommunications services ### Codes - 32500000 - Telecommunications equipment and supplies - 64200000 - Telecommunications services ## Release History - 25 Jan 2022 at 16:04 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/344f2fbb-3a61-4b0e-9cfa-da93a00f2ab7 - 25 Jan 2022 at 16:03 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/90d9dabc-3278-4e99-9568-d58cfc0b6c5e - 25 Jan 2022 at 15:58 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/14d10e18-2ce9-4dcb-824a-fdcd0eddb974 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/344f2fbb-3a61-4b0e-9cfa-da93a00f2ab7 25th January 2022 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/90d9dabc-3278-4e99-9568-d58cfc0b6c5e 25th January 2022 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/14d10e18-2ce9-4dcb-824a-fdcd0eddb974 25th January 2022 - Early engagement notice on Contracts Finder ## Notice URLs - http://www.guinnesspartnership.com/ - https://procontract.due-north.com/register ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-77b337f7-82b1-40af-a1d0-e9f49cd2ae2b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-77b337f7-82b1-40af-a1d0-e9f49cd2ae2b.json.