---
title: "Service Management System"
ocid: "ocds-b5fd17-77f56270-5c03-49d1-b15b-91eb404388b6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-77f56270-5c03-49d1-b15b-91eb404388b6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-77f56270-5c03-49d1-b15b-91eb404388b6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-77f56270-5c03-49d1-b15b-91eb404388b6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR DIGITAL, CULTURE, MEDIA & SPORT"
published: "2023-01-10"
---

# Service Management System

Buyer: DEPARTMENT FOR DIGITAL, CULTURE, MEDIA & SPORT  
Current stage: Award  
OCID: ocds-b5fd17-77f56270-5c03-49d1-b15b-91eb404388b6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-77f56270-5c03-49d1-b15b-91eb404388b6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-77f56270-5c03-49d1-b15b-91eb404388b6.json)

## Summary

The Department for Digital, Culture, Media and Sport (DCMS) has recently awarded a contract for a Service Management System. The procurement process was conducted through a selective method, calling off from a framework agreement. The contract has a total value of £524,538 GBP and will be in effect from 31st December 2022 to 30th December 2024. The location of the procurement is in London, England (SW1A 2BQ), and falls under the services category. The tender period ended on 13th December 2022.

This contract provides an opportunity for businesses, especially those in the software and IT services industries, to engage with DCMS. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are encouraged to participate. Businesses that can offer consulting, software development, or internet support services may find this tender suitable for their expertise. Fly Form Limited was the successful supplier for this tender.

## Notice

The Department for Digital, Culture, Media and Sport (DCMS), requires a supplier to provide a single service management system to support the daily operational requirements of the Department.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0a7c03c6-a2da-47db-acd5-4f82c780363e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jan 2023 |
| Submission deadline | 13 Dec 2022 |
| Future notice date | Not specified |
| Award date | 22 Dec 2022 |
| Contract period | 31 Dec 2022 - 30 Dec 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £524,538 |
| Lots value | Not specified |
| Awards value | £524,538 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR DIGITAL, CULTURE, MEDIA & SPORT |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FLY FORM |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 10 Jan 2023 at 08:39 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0a7c03c6-a2da-47db-acd5-4f82c780363e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0a7c03c6-a2da-47db-acd5-4f82c780363e
  10th January 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-77f56270-5c03-49d1-b15b-91eb404388b6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-77f56270-5c03-49d1-b15b-91eb404388b6.json.