---
title: "Quality Improvement Programme"
ocid: "ocds-b5fd17-77fc8760-c769-4321-b130-b87d2ead7d9d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-77fc8760-c769-4321-b130-b87d2ead7d9d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-77fc8760-c769-4321-b130-b87d2ead7d9d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-77fc8760-c769-4321-b130-b87d2ead7d9d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CARE QUALITY COMMISSION"
published: "2019-06-21"
---

# Quality Improvement Programme

Buyer: CARE QUALITY COMMISSION  
Current stage: Award  
OCID: ocds-b5fd17-77fc8760-c769-4321-b130-b87d2ead7d9d

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## Summary

The Care Quality Commission (CQC) is initiating a procurement process for its Quality Improvement Programme, aimed at appointing a qualified provider to implement a sustainable quality improvement strategy across its organisation. The programme has a projected value of £1,200,000 and is classified under business and management consultancy services. The tender process is currently at the planning stage, with the tender period concluding on 7th August 2018. Interested suppliers should note that the location for the delivery of services covers various regions across the United Kingdom.

This procurement provides significant opportunities for growth, particularly for small and medium enterprises (SMEs) with expertise in quality improvement methodologies. Potential suppliers specialising in operational improvements, digital transformation, and provider interfaces would be ideally suited to compete for this contract. By engaging with the CQC, successful bidders will not only contribute to enhancing care quality but also expand their business portfolio through long-term collaboration in an important public sector initiative.

## Notice

The Care Quality Commission ('CQC') is seeking to appoint a suitably qualified provider with expertise in quality improvement to help support and implement a sustainable programme of quality improvement across the whole organisation and to support a growing portfolio of quality improvement project work packages. We are looking to appoint a suitably qualified provider for up to three years to help us build competent QI practitioners and leaders and support a growing portfolio of improvement projects where the shift to a quality improvement culture becomes embedded and irreversible. The appointed provider will be expected to tailor their recognised methodology in an appropriate way to CQC's operating model and distributed workforce structure and to build sustainable capacity and capability for continuous quality improvement across the whole organisation with a critical requirement to develop and deliver a sustainable programme of quality improvement work that can be taken forward by the Quality Improvement team. The Quality Improvement Programme is expected to focus on following elements: Core capability-building programme: -Skills for Staff and Leaders Programme: a core capability-building programme to develop the improvement skills of staff and leaders at all levels, anchored in working on real life problems and driving improvements -Skills for Senior Leaders Programme: providing mentoring for senior leaders as they engage with the main capability-building programme -Priority improvement projects. CQC may require the following Additional Services, which will be directly linked to CQC's on-going Quality Improvement Programme to be arranged by purchase order arrangement to support a number of targeted organisation-wide priority improvements that are also designed to build capability and may also include additional services designed to build capability that may be required and directly linked to CQC's quality improvement. This will or may include the following; * Operational and Support Process Improvement; * Digital Transformation; and, * Provider Interface. Additional information: The contracting authority considers that this Contract may be suitable for economic operators that are small or medium enterprises ('SMEs'). However, any selection of economic operators will be based solely on the criteria set out for the procurement, and the Contract will be awarded to the most economically advantageous tender. The contracting authority has made a decision NOT to divide this contract into lots, because in the contracting authority's reasonable opinion it would not be financially viable for the authority to sub-divide provision of the Service. The contracting authority reserves the right not to award a contract and to abandon the procurement process at any stage. The procurement documentation can be found at: https://cqc-commercial.bravosolution.co.uk. Potential Suppliers wishing to Express an Interest (EOI) in participating will be required to register on the Bravo system by following the below Instructions. How to Express Interest: 1. Register your company on the eSourcing portal (this is only required once): - browse to the eSourcing Portal: https://cqc-commercial.bravosolution.co.uk and click the link to register Bravo Project reference = Project_182 - accept the terms and conditions and click "continue", - enter your correct business and user details, - note the username you chose and click "Save" when complete, - you will shortly receive an email with your unique password (please keep this secure). 2. Express an Interest in the tender: - login to the portal with the username / password, - click the "PQQs / RFIs Open To All Suppliers" link (This area in Bravo contains Selection Questionnaires (SQ) or Requests for Information (RFI) open to any registered supplier), - click on the relevant "PQQs / RFIs" to access the content, - click the "Express Interest" button at the top of the page, - this will move the "PQQs / RFIs" into your "My "PQQs / RFIs" page (This is a secure area reserved for your projects only), - you can now access any attachments by clicking "Buyer Attachments" in the "PQQs / RFIs" Details", - click "My Response" under ""PQQs / RFIs Details", you can choose to "Create Response" or to "Decline to Respond" (please give a reason if declining), - you can now use the "Messages" function to communicate with the buyer and seek any clarification, - note the deadline for completion, then follow the onscreen instructions to complete the Selection Questionnaire (SQ), You must then submit your reply using the "Submit Response" button at the top of the page. If you require any further assistance please consult the online help, or contact the BravoSolution dedicated Supplier Support, available from the Bravo Help desk: Phone: 0800 368 4850 (Monday to Friday 9:00 am to 6:00 pm). E-mail: help@bravosolution.co.uk Please quote the Bravo Project number Project 182 for all helpdesk enquiries.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ec19bfb5-af0b-4b32-8d01-4740975fe373 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jun 2019 |
| Submission deadline | 7 Aug 2018 |
| Future notice date | 31 Dec 2017 |
| Award date | 28 Apr 2019 |
| Contract period | 19 May 2019 - 19 May 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,200,000 |
| Lots value | Not specified |
| Awards value | £666,333 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARE QUALITY COMMISSION |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1W 9SZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Pimlico North |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OAKLAND GROUP |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79400000 - Business and management consultancy and related services

## Release History

- 21 Jun 2019 at 11:06 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ec19bfb5-af0b-4b32-8d01-4740975fe373
- 2 May 2019 at 17:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ec19bfb5-af0b-4b32-8d01-4740975fe373
- 2 Jul 2018 at 17:13 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/26b215db-56e2-4383-bbe4-c875a811962a
- 12 Jan 2018 at 14:22 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/bd3f2842-4fe5-4e50-9bb0-84e5dac1aa32
- 12 Jan 2018 at 14:19 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/bd3f2842-4fe5-4e50-9bb0-84e5dac1aa32
- 18 Dec 2017 at 14:29 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/bd3f2842-4fe5-4e50-9bb0-84e5dac1aa32
- 14 Dec 2017 at 12:44 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/bd3f2842-4fe5-4e50-9bb0-84e5dac1aa32
- 20 Nov 2017 at 16:15 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/bd3f2842-4fe5-4e50-9bb0-84e5dac1aa32
- 20 Nov 2017 at 16:12 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/bd3f2842-4fe5-4e50-9bb0-84e5dac1aa32
- 14 Nov 2017 at 12:06 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/bd3f2842-4fe5-4e50-9bb0-84e5dac1aa32
- 7 Nov 2017 at 14:22 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/bd3f2842-4fe5-4e50-9bb0-84e5dac1aa32

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ec19bfb5-af0b-4b32-8d01-4740975fe373
  21st June 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/26b215db-56e2-4383-bbe4-c875a811962a
  2nd July 2018 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/bd3f2842-4fe5-4e50-9bb0-84e5dac1aa32
  12th January 2018 - Early engagement notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9b0febbc-cb64-48f0-98ae-02d6ecf0572b
  CQC PSO 129 Market Engagement Briefing Note
- http://ted.europa.eu/TED/notice/udl?uri=TED:NOTICE:444796-2017:TEXT:EN:HTML
  This notice has also been published on OJEU
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f0fbb0df-094f-4473-bff1-46fe70f10837
  CQC PSO 129 Market Engagement Event Booking Form
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/620316c7-af94-42b4-b3c2-87ff4dcdbd8a
  QI Market Engagement Presentation Slides
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8e525113-4f6d-461e-a05b-74f86666129e
  CQC PSO 129 Appendix A QA Market Engagement Events 4 5 December 2017
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3dc750ce-eb88-4283-9a90-03489e4587c6
  CQC PSO 129 Appendix A QA Market Engagement Events 4 5 December 2017
- https://cqc-commercial.bravosolution.co.uk/
  https://cqc-commercial.bravosolution.co.uk/
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5a7c53fc-e87e-4b83-a346-f27414e69aaa
  20190526 CQC PSO 129 Quality Improvement Contract_redacted

## Notice URLs

- https://cqc-commercial.bravosolution.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-77fc8760-c769-4321-b130-b87d2ead7d9d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-77fc8760-c769-4321-b130-b87d2ead7d9d.json.