---
title: "Borders & Trade - Live Services Partner"
ocid: "ocds-b5fd17-77fffcc9-68d3-4a98-87c7-38245bc83f28"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-77fffcc9-68d3-4a98-87c7-38245bc83f28"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-77fffcc9-68d3-4a98-87c7-38245bc83f28.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-77fffcc9-68d3-4a98-87c7-38245bc83f28.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2023-10-04"
---

# Borders & Trade - Live Services Partner

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-77fffcc9-68d3-4a98-87c7-38245bc83f28

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-77fffcc9-68d3-4a98-87c7-38245bc83f28)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-77fffcc9-68d3-4a98-87c7-38245bc83f28.json)

## Summary

The HM Revenue & Customs has awarded a contract for the provision of support services for cloud hosted micro-service solutions under the title "Borders & Trade - Live Services Partner". The contract, valued at £21M, falls under the service category and requires 24/7 support for some Critical National Infrastructure services. The procurement method was selective, with a tender period ending on 2nd October 2023, and the contract period starts on 3rd October 2023 and ends on 2nd October 2024.

This tender presents an opportunity for businesses to offer system and support services to HMRC in the UK. Companies well-versed in software-related services and large-scale operations are suited to compete in this procurement. The contract aims to support project teams in transitioning new services to live, with activities including testing, monitoring, deployment, and release, providing a growth opportunity for successful bidders to showcase their expertise and expand their service offerings.

## Notice

This Call Off Contract, under CCS Framework RM1557.13 (G-Cloud 13), is for the provision of support services for cloud hosted micro-service solutions, used by the HMRC Borders & Trade teams. Some of the services in-scope are categorised as Critical National Infrastructure (CNI) services, and therefore 24/7 support is required in relation to these. The Supplier will work with developers to support project teams transitioning new services to live. Activities include (but not limited to): testing, monitoring, deployment & release. The Contract Value is calculated as: Total (potential) max. value - PS21M (which comprises of:) - Initial 12 month term max. value - PS14M - Potential 6 month extension max. value - PS7M

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/502f4690-3269-4431-81a6-25b9f3558b3c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Oct 2023 |
| Submission deadline | 2 Oct 2023 |
| Future notice date | Not specified |
| Award date | 1 Oct 2023 |
| Contract period | 2 Oct 2023 - 2 Oct 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £21,000,000 |
| Lots value | Not specified |
| Awards value | £21,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M3 5BS |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Blackfriars & Trinity |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MASTEK (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72250000 - System and support services
- 72260000 - Software-related services

## Release History

- 4 Oct 2023 at 14:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/502f4690-3269-4431-81a6-25b9f3558b3c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/502f4690-3269-4431-81a6-25b9f3558b3c
  4th October 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/421926f0-bed8-42d0-b797-bed7d470f303
  Redacted signed contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-77fffcc9-68d3-4a98-87c7-38245bc83f28. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-77fffcc9-68d3-4a98-87c7-38245bc83f28.json.