---
title: "ICO IT Service Desk Management - CCS G Cloud 14 RM1557.14"
ocid: "ocds-b5fd17-780aa416-b6d0-4ac1-adcc-3eea5317aab0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-780aa416-b6d0-4ac1-adcc-3eea5317aab0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-780aa416-b6d0-4ac1-adcc-3eea5317aab0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-780aa416-b6d0-4ac1-adcc-3eea5317aab0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "INFORMATION COMMISSIONER'S OFFICE"
published: "2025-05-12"
---

# ICO IT Service Desk Management - CCS G Cloud 14 RM1557.14

Buyer: INFORMATION COMMISSIONER'S OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-780aa416-b6d0-4ac1-adcc-3eea5317aab0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-780aa416-b6d0-4ac1-adcc-3eea5317aab0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-780aa416-b6d0-4ac1-adcc-3eea5317aab0.json)

## Summary

The Information Commissioner's Office has recently completed a public procurement process for the provision of an IT service desk solution, with the aim to report and manage IT-related incidents. This was a selective procurement, executed through a call-off from the CCS G Cloud 14 (RM1557.14) framework agreement. The contract is valued at £150,000 and spans from 9th May 2025 to 8th May 2027, located in the North West of the United Kingdom. The procurement, classified under Computer-related management services, sought to create competition among potential suppliers, concluding with an award to Halo Service Solution Ltd on 29th April 2025.

This tender presents significant business opportunities, especially for small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) due to the suitability criteria favouring these types of organisations. Companies specialising in IT service management and solutions would have been ideal contenders for this contract, given the nature of the IT service requirements. Moreover, participation in such frameworks can enhance a business's profile and lead to further opportunities within similar government projects.

## Notice

Further competition from CCS G Cloud 14 (RM1557.14) for the provision of an IT service desk solution for the ICO to report incidents and manage incidents relating to IT.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/22565e65-09b3-4d4f-9b4f-c0f5528d1196 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 May 2025 |
| Submission deadline | 10 Jan 2025 |
| Future notice date | Not specified |
| Award date | 28 Apr 2025 |
| Contract period | 8 May 2025 - 8 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £150,000 |
| Lots value | Not specified |
| Awards value | £150,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | INFORMATION COMMISSIONER'S OFFICE |
| Locality | WILMSLOW |
| Post town | Stockport |
| Postcode | SK9 5AF |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD62 Cheshire East |
| Local authority | Cheshire East |
| Electoral ward | Wilmslow West and Chorley |
| Westminster constituency | Tatton |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HALO SERVICE SOLUTION |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72510000 - Computer-related management services

## Release History

- 12 May 2025 at 15:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/22565e65-09b3-4d4f-9b4f-c0f5528d1196

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/22565e65-09b3-4d4f-9b4f-c0f5528d1196
  12th May 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-780aa416-b6d0-4ac1-adcc-3eea5317aab0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-780aa416-b6d0-4ac1-adcc-3eea5317aab0.json.