--- title: "PQ0243 - Emergency Duty Team Out of Hours Call Answering Service" ocid: "ocds-b5fd17-781f6660-b89c-48f5-8adc-89b104bac89d" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-781f6660-b89c-48f5-8adc-89b104bac89d" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-781f6660-b89c-48f5-8adc-89b104bac89d.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-781f6660-b89c-48f5-8adc-89b104bac89d.json" source: "Contracts Finder" current_stage: "Tender" buyer: "BIRMINGHAM CITY COUNCIL" published: "2021-01-28" --- # PQ0243 - Emergency Duty Team Out of Hours Call Answering Service Buyer: BIRMINGHAM CITY COUNCIL Current stage: Tender OCID: ocds-b5fd17-781f6660-b89c-48f5-8adc-89b104bac89d [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-781f6660-b89c-48f5-8adc-89b104bac89d) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-781f6660-b89c-48f5-8adc-89b104bac89d.json) ## Summary The Birmingham Children's Trust (BCT), which operates under Birmingham City Council, is seeking tenders for the "Emergency Duty Team Out of Hours Call Answering Service" (Tender ID: PQ243). This procurement falls under the industry category of "Administrative social services" and is located in Birmingham, West Midlands. The tender period concludes on 19th February 2021, with the contract scheduled to run for three years, commencing on 1st April 2021 and ending on 31st March 2024. Interested suppliers must register on BCT's e-tendering system (In-tend) to submit their proposals. This tender presents a significant opportunity for businesses specializing in call handling, social work services, and related administrative support. Companies equipped to provide out of hours services and with experience in emergency response protocols would be particularly well-suited to compete for this contract. Small and medium enterprises (SMEs) are encouraged to apply, as this procurement aims to enhance support for children's social care in Birmingham, providing an avenue for growth in the local market. ## Notice The Birmingham Children's Trust (BCT) Emergency Duty Team (EDT) service provides out of hours emergency cover for children's social care Monday to Friday between 17:15 and 08:45 (16:15 on Friday), and provides weekend cover for Saturday, Sunday and Bank Holidays. The service is made up of Professional Support staff who deal with call handling, and a Social Work team. Monday to Friday the EDT professional support staff work until 00.45, Monday to Thursday and 23.45 Friday and on weekends and bank holidays from 8.45 - 00.45. When the professional support staff, are off duty Social Workers will pick up calls where possible, if at any times during the PSS working hours, or when Social Workers are not available to pick up calls a call handling service is required to manage calls coming into the service. The call handling service will operate during the following times: Monday to Thursday, 17:15 to 08:45 Friday 17:15 to 08:45 Monday Bank holidays The call handling service will be required to do the following: o receive calls o take referral details, o complete the standard referral form o forward the referral to EDT immediately This contract will be for a period of 3 years commencing 1st April 2021 until 31st Mar 2024. The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ and submit your details to register. You will then be sent details on how to log on which will enable you to download all relevant quotation documentation. If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: cps@birmingham.gov.uk or call CPS Helpdesk on 0121 464 8000. Your completed quotation submission should be returned by noon on 19th February 2021 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc Additional information: If you are interested in tendering please click on the following link to access Birmingham City Council's tender Portal. Delivery Notes Birmingham Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/812764af-017d-4f9e-b32c-4c7ebc83c666 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Other - | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 28 Jan 2021 | | Submission deadline | 19 Feb 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Apr 2021 - 31 Mar 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BIRMINGHAM CITY COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B4 7DJ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG31 Birmingham | | Local authority | Birmingham | | Electoral ward | Newtown | | Westminster constituency | Birmingham Ladywood | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 64 - Postal and telecommunications services - 71 - Architectural, construction, engineering and inspection services - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 85 - Health and social work services ### Codes - 64210000 - Telephone and data transmission services - 64211000 - Public-telephone services - 64211100 - Local telephone services - 64213000 - Shared-business telephone network services - 64214000 - Dedicated-business telephone network services - 64214200 - Telephone switchboard services - 71356300 - Technical support services - 72253000 - Helpdesk and support services - 79500000 - Office-support services - 79511000 - Telephone operator services - 79512000 - Call centre - 85300000 - Social work and related services - 85310000 - Social work services - 85321000 - Administrative social services ## Release History - 28 Jan 2021 at 17:05 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/812764af-017d-4f9e-b32c-4c7ebc83c666 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/812764af-017d-4f9e-b32c-4c7ebc83c666 28th January 2021 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/birminghamcc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/birminghamcc - https://in-tendhost.co.uk/birminghamcc/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-781f6660-b89c-48f5-8adc-89b104bac89d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-781f6660-b89c-48f5-8adc-89b104bac89d.json.