--- title: "PAN3296 - Telephone Interpretation Services" ocid: "ocds-b5fd17-78226447-ae67-4dfe-af89-4a6bf8185a6a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-78226447-ae67-4dfe-af89-4a6bf8185a6a" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-78226447-ae67-4dfe-af89-4a6bf8185a6a.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-78226447-ae67-4dfe-af89-4a6bf8185a6a.json" source: "Contracts Finder" current_stage: "Award" buyer: "Leicester City Council" published: "2026-08-12" --- # PAN3296 - Telephone Interpretation Services Buyer: Leicester City Council Current stage: Award OCID: ocds-b5fd17-78226447-ae67-4dfe-af89-4a6bf8185a6a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-78226447-ae67-4dfe-af89-4a6bf8185a6a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-78226447-ae67-4dfe-af89-4a6bf8185a6a.json) ## Summary Leicester City Council procured telephone interpretation services for delivery in the East Midlands. The requirement covers remote interpretation provided by telephone, supporting the council’s communication with people who use languages other than English. It is a language services contract within the wider translation and interpretation market. The procurement was made as a call-off and direct award against ESPO 402_24 Language Services, Lot 4a, Remote Interpretation Services – Telephone. Leicester City Council is the buying organisation. The service is therefore relevant to language service providers with an established telephone interpretation operation, suitable systems for handling remote calls and the ability to support public-sector users across the council’s delivery area. The opportunity was identified as suitable for small and medium-sized enterprises and was not reserved for voluntary, community or social enterprises. The procurement has been completed and awarded. Leicester City Council awarded the contract to Language Line Ltd on 31 July 2026. The awarded value is £300,000. The contract period runs from 1 August 2026 to 31 July 2030. Tender submissions were due by 10 July 2026 at 12:00 noon. The route was a call-off and direct award against ESPO 402_24 Language Services, Lot 4a, Remote Interpretation Services – Telephone, rather than a standalone open competition. The procurement category is services. The selected supplier is Language Line Ltd. The process therefore records an established framework-based purchase of telephone interpretation services by Leicester City Council, with the award made for a four-year contract period. For a supplier that did not win this procurement, the award demonstrates sustained council demand for remote telephone interpretation over a substantial contract period. A credible competitor for a future requirement would need a dependable telephone interpretation service, the operational capacity to handle public-sector call volumes and access to the relevant ESPO language-services route or an equivalent compliant procurement route. The successful supplier is a large organisation, indicating that scale, resilience and established delivery arrangements were commercially relevant in this purchase. Smaller providers may still be well placed where they can demonstrate reliable call handling, broad language coverage, service continuity and public-sector performance. Businesses specialising in telephone rather than face-to-face interpretation are the clearest fit for this requirement and buyer. ## Notice PAN3296 - Telephone Interpretation Services Call off, direct award against ESPO 402_24 Language Services, Lot 4a Remote Interpretation Services - Telephone ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4ce9234c-239d-44d5-ba31-15daed358c5d | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Other - | | Tender suitability | SME | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 12 Aug 2026 | | Submission deadline | 10 Jul 2026 | | Future notice date | Not specified | | Award date | 31 Jul 2026 | | Contract period | 1 Aug 2026 - 31 Jul 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £300,000 | | Lots value | Not specified | | Awards value | £300,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | Leicester City Council | | Locality | LEICESTER | | Postcode area | Leicester | | Postcode | LE1 1FZ | | Country | England | | ITL 1 | TLF East Midlands (England) | | ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire | | ITL 3 | TLF21 Leicester | | Local authority | Leicester | | Electoral ward | Castle | | Westminster constituency | Leicester South | | Delivery location | TLF East Midlands (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | Language Line Limited | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79530000 - Translation services ## Release History - 12 Aug 2026 at 14:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4ce9234c-239d-44d5-ba31-15daed358c5d ## Documents - https://www.contractsfinder.service.gov.uk/Notice/4ce9234c-239d-44d5-ba31-15daed358c5d 12th August 2026 - Awarded contract notice on Contracts Finder ## Notice URLs - https://www.leicester.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-78226447-ae67-4dfe-af89-4a6bf8185a6a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-78226447-ae67-4dfe-af89-4a6bf8185a6a.json.