---
title: "NUN - Contact Centre and Telephony"
ocid: "ocds-b5fd17-7861bf94-d7ab-4ca2-b142-a9c16d3d18b5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7861bf94-d7ab-4ca2-b142-a9c16d3d18b5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7861bf94-d7ab-4ca2-b142-a9c16d3d18b5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7861bf94-d7ab-4ca2-b142-a9c16d3d18b5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NUNEATON & BEDWORTH BOROUGH COUNCIL"
published: "2022-01-20"
---

# NUN - Contact Centre and Telephony

Buyer: NUNEATON & BEDWORTH BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-7861bf94-d7ab-4ca2-b142-a9c16d3d18b5

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## Summary

The Nuneaton & Bedworth Borough Council has awarded a contract for the "NUN - Contact Centre and Telephony" project valued at £342,684.57. This procurement, classified under the communications network industry, is located in the West Midlands, England. The contract was initiated through a selective procurement method, specifically a call-off from a framework agreement. The awarded contract period commenced on 4th January 2022 and is set to conclude on 3rd January 2027. The award notice was published on 20th January 2022, providing transparency and details of this completed procurement process.

This tender presents significant opportunities for businesses specialising in contact centre services and telecommunications. Small and medium-sized enterprises (SMEs), as well as voluntary, community and social enterprises (VCSEs), are particularly encouraged to consider participation in future contracts of this nature, as they align well with the requirements in this sector. Companies offering maintenance and repair services for telecommunications equipment or those engaged in integrated network solutions would find this tender especially relevant for business growth.

## Notice

Contact Centre and Telephony, including associated services and equipment

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/51b7f4d1-94bf-4a10-9e0b-bdf429748284 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jan 2022 |
| Submission deadline | 13 Dec 2021 |
| Future notice date | Not specified |
| Award date | 24 Dec 2021 |
| Contract period | 4 Jan 2022 - 3 Jan 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £342,684 |
| Lots value | Not specified |
| Awards value | £342,684 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NUNEATON & BEDWORTH BOROUGH COUNCIL |
| Locality | NUNEATON |
| Post town | Coventry |
| Postcode | CV11 5AA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG13 Warwickshire CC |
| Local authority | Nuneaton and Bedworth |
| Electoral ward | St Mary's |
| Westminster constituency | Nuneaton |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VIRGIN MEDIA BUSINESS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems
- 50 - Repair and maintenance services
- 64 - Postal and telecommunications services

### Codes

- 32412000 - Communications network
- 32413000 - Integrated network
- 32500000 - Telecommunications equipment and supplies
- 48515000 - Video conferencing software package
- 50312300 - Maintenance and repair of data network equipment
- 50330000 - Maintenance services of telecommunications equipment
- 64200000 - Telecommunications services

## Release History

- 20 Jan 2022 at 09:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/51b7f4d1-94bf-4a10-9e0b-bdf429748284

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/51b7f4d1-94bf-4a10-9e0b-bdf429748284
  20th January 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7861bf94-d7ab-4ca2-b142-a9c16d3d18b5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7861bf94-d7ab-4ca2-b142-a9c16d3d18b5.json.