---
title: "Surge Capacity Contact Centre Services for the Business Support Helpline"
ocid: "ocds-b5fd17-789bc7d2-26e9-4dad-a918-f8a92d205e6b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-789bc7d2-26e9-4dad-a918-f8a92d205e6b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-789bc7d2-26e9-4dad-a918-f8a92d205e6b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-789bc7d2-26e9-4dad-a918-f8a92d205e6b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BUSINESS ENERGY AND INDUSTRIAL STRATEGY"
published: "2020-09-11"
---

# Surge Capacity Contact Centre Services for the Business Support Helpline

Buyer: BUSINESS ENERGY AND INDUSTRIAL STRATEGY  
Current stage: Award  
OCID: ocds-b5fd17-789bc7d2-26e9-4dad-a918-f8a92d205e6b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-789bc7d2-26e9-4dad-a918-f8a92d205e6b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-789bc7d2-26e9-4dad-a918-f8a92d205e6b.json)

## Summary

The Business Energy and Industrial Strategy, located at 1 Victoria Street, London, has completed a procurement process for "Surge Capacity Contact Centre Services for the Business Support Helpline". This contract, valued at £1,033,000, was initiated through a selective procurement method as a call-off from a framework agreement due to urgent requirements. The contract period spans from 20th March 2020 to 1st May 2020, with the tender period closing on 19th March 2020. The contract falls under the services category, specifically classified as call centre services (CPV code 79512000).

This procurement presents an opportunity for service providers, especially those with expertise in call centre operations and the ability to deliver overflow capacity swiftly during times of urgent need. Businesses, particularly larger companies that can mobilise resources quickly, would be well-suited to compete for future similar contracts within this industry. The urgency of the requirements suggests that flexible, responsive service capabilities will be highly valued, allowing businesses that can demonstrate these qualities to thrive in the competitive landscape.

## Notice

Overflow capacity for the Business Support Helpline. Additional information: This was a direct award from RM3815 Lot 2 due to reasons of extreme urgency brought about by events unforeseeable by the contracting authority.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/96d24f27-7195-4aed-998d-69ce3beef285 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Sep 2020 |
| Submission deadline | 19 Mar 2020 |
| Future notice date | Not specified |
| Award date | 20 Mar 2020 |
| Contract period | 20 Mar 2020 - 1 May 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,033,000 |
| Lots value | Not specified |
| Awards value | £1,033,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BUSINESS ENERGY AND INDUSTRIAL STRATEGY |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0ET |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERCO |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 11 Sep 2020 at 08:34 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/96d24f27-7195-4aed-998d-69ce3beef285
- 21 Jul 2020 at 16:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/96d24f27-7195-4aed-998d-69ce3beef285

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/96d24f27-7195-4aed-998d-69ce3beef285
  11th September 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-789bc7d2-26e9-4dad-a918-f8a92d205e6b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-789bc7d2-26e9-4dad-a918-f8a92d205e6b.json.