---
title: "IT Service Management"
ocid: "ocds-b5fd17-78b938ad-c998-41f3-8012-50358fed87b8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-78b938ad-c998-41f3-8012-50358fed87b8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-78b938ad-c998-41f3-8012-50358fed87b8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-78b938ad-c998-41f3-8012-50358fed87b8.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "POLICE, FIRE AND CRIME COMMISSIONER FOR NORTHAMPTONSHIRE"
published: "2024-05-10"
---

# IT Service Management

Buyer: POLICE, FIRE AND CRIME COMMISSIONER FOR NORTHAMPTONSHIRE  
Current stage: Tender  
OCID: ocds-b5fd17-78b938ad-c998-41f3-8012-50358fed87b8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-78b938ad-c998-41f3-8012-50358fed87b8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-78b938ad-c998-41f3-8012-50358fed87b8.json)

## Summary

The Police, Fire and Crime Commissioner for Northamptonshire has issued a tender for an IT Service Management platform to serve both Police and Fire customers. The platform aims to streamline processes as separate systems are currently in use, causing complexity. The contract value is £600,000, with a tender deadline of 3rd June 2024 and a contract period starting on 6th August 2024.

This procurement opportunity falls under the goods category with a focus on software packages and information systems. Businesses specialising in software development, IT service management, and database systems are well-suited to compete. Interested businesses should consider the joint requirements of Police and Fire services to offer a comprehensive solution. The open procedure allows various entities to participate, offering a chance for growth and collaboration within the IT service management sector.

## Notice

Northamptonshire's Police Fire and Crime Commissioner is looking to procure a joint IT Service Management (ITSM) platform for Police and Fire customers. The IT Technical Support team currently have to use two ITSM platforms, one an older version (for Police) and more recent version for Fire. The Police system has on average 2.2k incidents and requests coming through each month, Fire has approximately 120. The two-system set up has proved to be a significant complication for Technical Support teams as well as for business customers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6f35f33b-8803-4b06-95e4-a0ec0deefca7 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 May 2024 |
| Submission deadline | 3 Jun 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 5 Aug 2024 - 5 Jun 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £600,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POLICE, FIRE AND CRIME COMMISSIONER FOR NORTHAMPTONSHIRE |
| Locality | WELLINGBOROUGH |
| Post town | Northampton |
| Postcode | NN8 6GS |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF25 North Northamptonshire |
| Local authority | North Northamptonshire |
| Electoral ward | Brickhill and Queensway |
| Westminster constituency | Wellingborough and Rushden |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems
- 48430000 - Inventory management software package
- 48600000 - Database and operating software package
- 48620000 - Operating systems

## Release History

- 10 May 2024 at 11:38 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6f35f33b-8803-4b06-95e4-a0ec0deefca7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6f35f33b-8803-4b06-95e4-a0ec0deefca7
  10th May 2024 - Opportunity notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=81546&B=BLUELIGHT
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/105822
  User / Company

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-78b938ad-c998-41f3-8012-50358fed87b8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-78b938ad-c998-41f3-8012-50358fed87b8.json.