---
title: "Independent Phone Line for Consumer PPM Experiences"
ocid: "ocds-b5fd17-78cd2c79-0ef3-4d35-8b8b-76ecc29a581f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-78cd2c79-0ef3-4d35-8b8b-76ecc29a581f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-78cd2c79-0ef3-4d35-8b8b-76ecc29a581f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-78cd2c79-0ef3-4d35-8b8b-76ecc29a581f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFGEM"
published: "2023-05-11"
---

# Independent Phone Line for Consumer PPM Experiences

Buyer: OFGEM  
Current stage: Award  
OCID: ocds-b5fd17-78cd2c79-0ef3-4d35-8b8b-76ecc29a581f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-78cd2c79-0ef3-4d35-8b8b-76ecc29a581f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-78cd2c79-0ef3-4d35-8b8b-76ecc29a581f.json)

## Summary

The procurement process for the contracting of an "Independent Phone Line for Consumer PPM Experiences" was initiated by Ofgem, a regulatory body based in London, England. The contract falls under the industry category of Telecommunications network services. The tender, carried out through an open procedure, had a tender period ending on 1st January 2023 and a contract period spanning from 23rd March 2023 to 18th May 2023. The aim was to set up a phone line alongside a webform to support consumers, particularly vulnerable ones, in sharing their PPM installation experiences.

This tender presents an opportunity for businesses specializing in telecommunications network services, communications network, and telecommunications facilities to engage. Small and medium-sized enterprises (SMEs) would find this tender particularly suited for their competencies. By participating in this procurement process, businesses can contribute to ensuring that vulnerable consumers have accessible avenues to share their feedback and experiences regarding PPM installations, aligning with Ofgem's aim of inclusivity and support.

## Notice

Ofgem launched a webform, which will enable consumers to share their experience of having a PPM installed. Ofgem recognise that a webform on its own may mean that some consumers are unable to share their experience, and these may be the very consumers with vulnerability issues that Ofgem want to hear from. Ofgem therefore recognises the value in setting up a phone line to run alongside the webform, to support consumers in completing the webform, who would otherwise be digitally excluded.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d7a639c8-fb90-406b-8b3a-920e015b82ca |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 May 2023 |
| Submission deadline | 1 Jan 2023 |
| Future notice date | Not specified |
| Award date | 23 Mar 2023 |
| Contract period | 23 Mar 2023 - 18 May 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £45,191 |
| Lots value | Not specified |
| Awards value | £45,191 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFGEM |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32412000 - Communications network
- 32412100 - Telecommunications network
- 32523000 - Telecommunications facilities

## Release History

- 11 May 2023 at 16:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d7a639c8-fb90-406b-8b3a-920e015b82ca

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d7a639c8-fb90-406b-8b3a-920e015b82ca
  11th May 2023 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=MAY166441
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.ofgem.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-78cd2c79-0ef3-4d35-8b8b-76ecc29a581f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-78cd2c79-0ef3-4d35-8b8b-76ecc29a581f.json.