---
title: "16 007 Information Request & Complaints Case Management System"
ocid: "ocds-b5fd17-78dbc28e-d431-45bb-887b-173b93660a3b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-78dbc28e-d431-45bb-887b-173b93660a3b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-78dbc28e-d431-45bb-887b-173b93660a3b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-78dbc28e-d431-45bb-887b-173b93660a3b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CHESHIRE EAST BOROUGH COUNCIL"
published: "2018-08-09"
---

# 16 007 Information Request & Complaints Case Management System

Buyer: CHESHIRE EAST BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-78dbc28e-d431-45bb-887b-173b93660a3b

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-78dbc28e-d431-45bb-887b-173b93660a3b.json)

## Summary

Cheshire East Borough Council has awarded a contract for the "16 007 Information Request & Complaints Case Management System" under the CPV classification for Software package and information systems. The contract was awarded on 14 September 2017, following the tender period which ended on 7 September 2017. The procurement process was carried out via GCloud 9, with a contract value of £49,700, covering the delivery region of North West, England. The contract period runs from 23 October 2017 to 22 October 2019.

This opportunity could be particularly beneficial for small and medium enterprises (SMEs) that specialise in software development and information systems, especially those with experience in complaint management and freedom of information requests. Businesses with a track record in delivering technology solutions to government bodies could find this contract an excellent avenue for growth, leveraging their capabilities to meet the needs outlined by Cheshire East Borough Council.

## Notice

****THIS IS AN AWARDED CONTRACT***** Cheshire East have awarded a contract via GCloud 9 for an Information Request and Complaints Case Management System for FOI's SAR's, Disclosure Requets and Complaints (Corporate, Adults and Childrens), with the facility to publish a disclosure log.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bffc9870-7c99-42a3-8f63-2c3b929736b9 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Aug 2018 |
| Submission deadline | 7 Sep 2017 |
| Future notice date | Not specified |
| Award date | 13 Sep 2017 |
| Contract period | 22 Oct 2017 - 22 Oct 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £49,700 |
| Lots value | Not specified |
| Awards value | £97,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CHESHIRE EAST BOROUGH COUNCIL |
| Locality | SANDBACH |
| Post town | Crewe |
| Postcode | CW11 1HZ |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD62 Cheshire East |
| Local authority | Cheshire East |
| Electoral ward | Sandbach Town |
| Westminster constituency | Congleton |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ICASEWORK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 9 Aug 2018 at 15:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bffc9870-7c99-42a3-8f63-2c3b929736b9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bffc9870-7c99-42a3-8f63-2c3b929736b9
  9th August 2018 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.cheshireeast.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-78dbc28e-d431-45bb-887b-173b93660a3b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-78dbc28e-d431-45bb-887b-173b93660a3b.json.