---
title: "NHS T&T: Provision of Customer Insight Lead (2 roles) (1155 Ipsos MORI)"
ocid: "ocds-b5fd17-78e5835e-ce47-4583-b034-6404b26dfb4c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-78e5835e-ce47-4583-b034-6404b26dfb4c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-78e5835e-ce47-4583-b034-6404b26dfb4c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-78e5835e-ce47-4583-b034-6404b26dfb4c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE"
published: "2021-03-19"
---

# NHS T&T: Provision of Customer Insight Lead (2 roles) (1155 Ipsos MORI)

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE  
Current stage: Award  
OCID: ocds-b5fd17-78e5835e-ce47-4583-b034-6404b26dfb4c

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## Summary

The procurement process involves the Department of Health and Social Care seeking to fulfil a requirement for two Customer Insight Leads as part of the NHS Test and Trace initiative. This contract, valued at £76,580.62, falls within the general management consultancy services category and is located in London, United Kingdom. The procurement was conducted through a selective method as a call-off from a framework agreement, and the tender period concluded on 8th February 2021, leading to an active award announced on 15th February 2021. The contract period is set to run from 16th February 2021 to 14th May 2021.

This tender presents a significant opportunity for businesses specialising in management consultancy services, particularly those experienced in user feedback systems and survey design. Companies with expertise in customer insights or those looking to expand their portfolio in public sector consultancy could find this contract particularly appealing. The contract's completion date allows for potential extensions or follow-on work, thus offering further business growth opportunities for the successful bidder.

## Notice

Requirement for two Customer Insight Leads. One Customer Insight Lead will establish a Voice of the Customer programme across Test & Trace, eliciting user feedback at appropriate points across the programme and providing best practice in survey design.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e87b757a-2ffd-4a64-8f2a-edadd87981fa |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Mar 2021 |
| Submission deadline | 8 Feb 2021 |
| Future notice date | Not specified |
| Award date | 15 Feb 2021 |
| Contract period | 16 Feb 2021 - 14 May 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £76,580 |
| Lots value | Not specified |
| Awards value | £76,580 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MARKET & OPINION RESEARCH INTERNATIONAL |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79411000 - General management consultancy services

## Release History

- 19 Mar 2021 at 14:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e87b757a-2ffd-4a64-8f2a-edadd87981fa

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e87b757a-2ffd-4a64-8f2a-edadd87981fa
  19th March 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/044cd7a2-da52-4fad-9ffb-97bd6bc17eaa

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

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