---
title: "Award of ESCC Healthwatch and Independent Health Complaints Advocacy Service"
ocid: "ocds-b5fd17-79057e31-7e2d-48d2-a537-af1df45f4bef"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-79057e31-7e2d-48d2-a537-af1df45f4bef"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-79057e31-7e2d-48d2-a537-af1df45f4bef.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-79057e31-7e2d-48d2-a537-af1df45f4bef.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "EAST SUSSEX COUNTY COUNCIL"
published: "2025-02-20"
---

# Award of ESCC Healthwatch and Independent Health Complaints Advocacy Service

Buyer: EAST SUSSEX COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-79057e31-7e2d-48d2-a537-af1df45f4bef

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## Summary

East Sussex County Council has awarded the contract for the Healthwatch and Independent Health Complaints Advocacy Service to East Sussex Community Voice CIC. This service falls under the Health and Social Work Services category (CPV code 85000000) and is being delivered in the South East region of the United Kingdom. The procurement method used for this contract was an open procedure above the threshold. The contract commenced on 1st April 2022 and runs until 31st March 2027, including a recently utilised extension option starting on 1st April 2025 and ending on 31st March 2027. The total contract value, inclusive of the extension, is £2,340,000 GBP.

This tender presents significant opportunities for businesses specialising in health and social care services. The successful provision of support services for health complaints and advocacy can enhance business credibility and expand service portfolios. Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) are particularly well-suited to compete in procurement activities like this, given the emphasis on community-focused services and practical support. The awarded contract supports the growth and innovation within these sectors by empowering them to influence and improve local health and social care services.

## Notice

This award is for the Healthwatch and Independent Health Complaints Advocacy Service. The Healthwatch service is the consumer champion for health and social care listening to people to understand what matters most, influencing those that have the power to change services, and empowering people to get the most from health and social care services. The Independent Health Complaints Service (IHCAS) provides practical support and direction for individuals making or intending to make an Health Services complaint, and assisting them in finding a resolution to their complaint of Health Services in the local authority area of the East Sussex County Council. Extension option has been utilised. The extension period starts on 1st April 2025 and ends 31st March 2027. Additional information: The contract value stated includes extension option.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9162cced-9494-44cb-8971-fdbf814bf5eb |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Feb 2025 |
| Submission deadline | 24 Sep 2021 |
| Future notice date | Not specified |
| Award date | 20 Dec 2021 |
| Contract period | 31 Mar 2022 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,340,000 |
| Lots value | Not specified |
| Awards value | £2,340,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EAST SUSSEX COUNTY COUNCIL |
| Locality | LEWES |
| Post town | Brighton |
| Postcode | BN7 1UE |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ22 East Sussex CC |
| Local authority | Lewes |
| Electoral ward | Lewes Priory |
| Westminster constituency | Lewes |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EAST SUSSEX COMMUNITY VOICE |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 20 Feb 2025 at 12:51 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9162cced-9494-44cb-8971-fdbf814bf5eb
- 20 Jan 2022 at 13:39 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9162cced-9494-44cb-8971-fdbf814bf5eb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9162cced-9494-44cb-8971-fdbf814bf5eb
  20th February 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-79057e31-7e2d-48d2-a537-af1df45f4bef. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-79057e31-7e2d-48d2-a537-af1df45f4bef.json.