--- title: "Information, Advice and Guidance (IAG) Provision" ocid: "ocds-b5fd17-7928a3dd-e496-428b-8d72-e355b1c87bfd" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7928a3dd-e496-428b-8d72-e355b1c87bfd" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7928a3dd-e496-428b-8d72-e355b1c87bfd.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-7928a3dd-e496-428b-8d72-e355b1c87bfd.json" source: "Contracts Finder" current_stage: "Tender" buyer: "CAPITALESOURCING" published: "2023-08-17" --- # Information, Advice and Guidance (IAG) Provision Buyer: CAPITALESOURCING Current stage: Tender OCID: ocds-b5fd17-7928a3dd-e496-428b-8d72-e355b1c87bfd [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7928a3dd-e496-428b-8d72-e355b1c87bfd) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7928a3dd-e496-428b-8d72-e355b1c87bfd.json) ## Summary The Royal Borough of Kensington and Chelsea Council is seeking experienced and qualified providers for an Information, Advice and Guidance (IAG) Service. This service should be personalised, holistic, and target crisis prevention to support residents facing issues like eviction, unemployment, and hospitalisation. The procurement is open, with a tender period ending on 16th October 2023, and a contract period starting on 1st April 2024 and ending on 31st March 2031. The service will be located in London, United Kingdom, and falls under the classification scheme for the provision of services to the community. This tender presents an opportunity for businesses offering IAG services to engage with the Royal Borough of Kensington and Chelsea Council in strategic partnership. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise sector (VCSE) organisations are particularly encouraged to participate. The procurement process is in the open procedure stage and aims to select a provider who can deliver high-quality, culturally specific advocacy advice to meet the diverse community's needs. Businesses suited to compete should focus on providing independent, unbiased advocacy services accessible for a minimum of five days per week. ## Notice The Royal Borough of Kensington and Chelsea (RBK&C) Council invites suitably experienced and qualified IAG providers to provide: - A borough wide year-round Information, Advice and Guidance (IAG) Service which is suitable tailored towards the diverse of different residents. The Service should be personalized and holistic, coordinated and systems based, triaged and integrated with a single point of access. - IAG should be high quality, accurate and timely and essential for early intervention and prevention of escalation around issues which lead to eviction, unemployment and hospitalization. - IAG should be targeted towards crisis prevention and seeking to reduce the systemic barriers people can face when accessing advice services. The service provider will act as a strategic partner to the Council to help drive forward change and embed new approaches to support the delivery of strategic priorities. The service provider will use a whole systems approach for the provision of independent and unbiased advocacy advice will be specialist and culturally specific to meet the needs of a diverse community. The service provide will help to maximise resident's independence to prevent an over reliance and dependency on more intensive care and support, as well as dependence on other statutory services. The service will need to be accessible for a minimum of five days each week, excluding weeks containing public holidays. For further information please visit our esourcing portal (www.capitalesourcing.com) . ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5558f6e4-5579-40ba-b498-3826c97f59de | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Aug 2023 | | Submission deadline | 16 Oct 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2024 - 31 Mar 2031 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CAPITALESOURCING | | Locality | LONDON | | Post town | West London | | Postcode | W8 7NX | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham | | Local authority | Kensington and Chelsea | | Electoral ward | Campden | | Westminster constituency | Kensington and Bayswater | | Delivery location | TLI London | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services ### Codes - 75200000 - Provision of services to the community ## Release History - 17 Aug 2023 at 17:08 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5558f6e4-5579-40ba-b498-3826c97f59de ## Documents - https://www.contractsfinder.service.gov.uk/Notice/5558f6e4-5579-40ba-b498-3826c97f59de 17th August 2023 - Opportunity notice on Contracts Finder - http://www.capitalesourcing.com Information, Advice and Guidance (IAG) Provision ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7928a3dd-e496-428b-8d72-e355b1c87bfd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7928a3dd-e496-428b-8d72-e355b1c87bfd.json.