---
title: "Digital Customer Journey (DCJ).Published for completeness, see description for details"
ocid: "ocds-b5fd17-7933d9a4-2f69-42b4-bc2a-4b42e5d4bf1e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7933d9a4-2f69-42b4-bc2a-4b42e5d4bf1e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7933d9a4-2f69-42b4-bc2a-4b42e5d4bf1e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7933d9a4-2f69-42b4-bc2a-4b42e5d4bf1e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2018-01-30"
---

# Digital Customer Journey (DCJ).Published for completeness, see description for details

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-7933d9a4-2f69-42b4-bc2a-4b42e5d4bf1e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7933d9a4-2f69-42b4-bc2a-4b42e5d4bf1e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7933d9a4-2f69-42b4-bc2a-4b42e5d4bf1e.json)

## Summary

The procurement process titled "Digital Customer Journey (DCJ)" was conducted by the Home Office, focusing on IT services including consulting, software development, and internet support. The procurement method was an open procedure, with a total contract value of £11,717,121 GBP. This contract was initially awarded on 5th August 2015, and covered a contract period from 5th August 2015 to 4th August 2017. The contracting took place in London, United Kingdom, and the award was published on 26th July 2015 for transparency purposes.

This tender presents significant opportunities for businesses in the IT services sector, particularly those specialising in consulting, software development, and digital solutions. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSE) are encouraged to engage, leveraging their innovative capabilities to compete effectively. Businesses that can demonstrate expertise in enhancing customer journeys through technology solutions will be well-positioned to participate in future procurement opportunities similar to this contract.

## Notice

Digital Customer Journey (DCJ).This contract award was not published at the time of award. It has been published for transparency purposes to provide a record of existing departmental contracts.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/295c1eb9-50ff-47f0-a51d-b30a59c737f0 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Jan 2018 |
| Submission deadline | 5 Jul 2015 |
| Future notice date | Not specified |
| Award date | 25 Jul 2015 |
| Contract period | 4 Aug 2015 - 4 Aug 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £11,717,121 |
| Lots value | Not specified |
| Awards value | £11,717,121 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DELOITTE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 30 Jan 2018 at 13:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/295c1eb9-50ff-47f0-a51d-b30a59c737f0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/295c1eb9-50ff-47f0-a51d-b30a59c737f0
  25th July 2015 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7933d9a4-2f69-42b4-bc2a-4b42e5d4bf1e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7933d9a4-2f69-42b4-bc2a-4b42e5d4bf1e.json.