---
title: "User testing to assess accessibility of the Rail Ombudsman"
ocid: "ocds-b5fd17-794f2ea6-d9fe-48ac-a455-938e14d20d87"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-794f2ea6-d9fe-48ac-a455-938e14d20d87"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-794f2ea6-d9fe-48ac-a455-938e14d20d87.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-794f2ea6-d9fe-48ac-a455-938e14d20d87.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFFICE OF RAIL AND ROAD"
published: "2023-12-21"
---

# User testing to assess accessibility of the Rail Ombudsman

Buyer: OFFICE OF RAIL AND ROAD  
Current stage: Award  
OCID: ocds-b5fd17-794f2ea6-d9fe-48ac-a455-938e14d20d87

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## Summary

The Office of Rail and Road has awarded a contract for user testing to assess the accessibility of the Rail Ombudsman. The procurement process was conducted through a selective method involving a call-off from a dynamic purchasing system. The contract value is £29,600, with the contract period starting on December 19, 2023, and ending on April 26, 2024. The tender deadline was on December 8, 2023. The buyer organization is based in London, England, and falls under the services industry category.

This tender presents an opportunity for businesses specializing in research services aimed at improving accessibility for passengers with disabilities and older individuals with similar needs. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations may find this tender particularly suitable for competing. Businesses interested in user testing and research to enhance accessibility in the transport sector are well-suited to participate in this procurement process.

## Notice

ORR is seeking a partner who can undertake User Testing of the Rail Ombudsman service to ensure that access to the service is working well for passengers. This User Testing will be focused on passengers with disabilities, and older users who may also have accessibility needs.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/abce3d0b-2caf-475b-abf2-a97f62cbde59 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Dec 2023 |
| Submission deadline | 8 Dec 2023 |
| Future notice date | Not specified |
| Award date | 18 Dec 2023 |
| Contract period | 19 Dec 2023 - 26 Apr 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £29,600 |
| Lots value | Not specified |
| Awards value | £29,600 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFFICE OF RAIL AND ROAD |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4QA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RESEARCH INSTITUTE FOR DISABLED CONSUMERS |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 21 Dec 2023 at 10:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/abce3d0b-2caf-475b-abf2-a97f62cbde59

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/abce3d0b-2caf-475b-abf2-a97f62cbde59
  21st December 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/6faffed1-2e19-457e-bddb-24ee6e804691

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-794f2ea6-d9fe-48ac-a455-938e14d20d87. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-794f2ea6-d9fe-48ac-a455-938e14d20d87.json.