--- title: "Call-Off : Highways Fault Reporting and Case Management System" ocid: "ocds-b5fd17-796966eb-8a64-4936-a890-fb2ab81a87af" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-796966eb-8a64-4936-a890-fb2ab81a87af" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-796966eb-8a64-4936-a890-fb2ab81a87af.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-796966eb-8a64-4936-a890-fb2ab81a87af.json" source: "Contracts Finder" current_stage: "Award" buyer: "Lincolnshire County Council" published: "2026-08-07" --- # Call-Off : Highways Fault Reporting and Case Management System Buyer: Lincolnshire County Council Current stage: Award OCID: ocds-b5fd17-796966eb-8a64-4936-a890-fb2ab81a87af [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-796966eb-8a64-4936-a890-fb2ab81a87af) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-796966eb-8a64-4936-a890-fb2ab81a87af.json) ## Summary Lincolnshire County Council procured a highways fault reporting and case management system as a software service. The requirement covers supplying, configuring, implementing, supporting, maintaining and repairing software used to report and manage highways faults. It also includes related software development, consultancy, reproduction and software supply services. The system is intended for the council’s highways operations, with delivery in Lincolnshire, including the council’s offices in Lincoln. This is a public-sector digital service requirement rather than a highways construction contract: relevant suppliers are those providing case-management platforms, reporting tools or associated implementation and support services for local authorities and other organisations managing infrastructure faults. The procurement has been awarded and the tender is complete. Lincolnshire County Council used a selective call-off from a framework agreement, specifically G-Cloud 14. The contract was awarded to SocietyWorks Ltd on 3 August 2026 for £156,400, inclusive of the stated currency, with a contract period from 20 August 2026 to 19 August 2030. The tender submission deadline was 31 July 2026 at 10:17. The requirement was classified as software-related services, with supporting classifications covering software support, development, implementation, configuration, consultancy, maintenance, repair and supply. The procurement was categorised as services and identified as suitable for small and medium-sized enterprises and voluntary, community or social enterprises. This award demonstrates an established requirement from Lincolnshire County Council for a supported digital system that handles highways fault reporting and case management over a multi-year service period. A credible future competitor would need a dependable software platform for recording, allocating, tracking and resolving infrastructure faults, together with the ability to configure it around council workflows. Relevant strengths include local-government or highways-sector experience, robust implementation and data migration capability, responsive technical support, software maintenance and repair, and a clear development route for changing operational needs. Suppliers should be able to provide consultancy as well as a managed software service, and smaller businesses and voluntary, community or social enterprises were considered suitable for this type of requirement. ## Notice G-Cloud 14 Call-Off Contract for the Provision of a Highways Fault Reporting and Case Management System ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f0475096-9042-4c34-89db-bf74a7e6abc0 | | Notice type | Award Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Call-off from a framework agreement | | Tender suitability | SME, VCSE | | Awardee scale | SME | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Aug 2026 | | Submission deadline | 31 Jul 2026 | | Future notice date | Not specified | | Award date | 3 Aug 2026 | | Contract period | 20 Aug 2026 - 19 Aug 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | £156,400 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | Lincolnshire County Council | | Locality | LINCOLN | | Postcode area | Lincoln | | Postcode | LN1 1YL | | Country | England | | ITL 1 | TLF East Midlands (England) | | ITL 2 | TLF3 Lincolnshire | | ITL 3 | TLF30 Lincolnshire CC | | Local authority | Lincoln | | Electoral ward | Carholme | | Westminster constituency | Lincoln | | Delivery location | TLF East Midlands (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | mySociety | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72260000 - Software-related services - 72261000 - Software support services - 72262000 - Software development services - 72263000 - Software implementation services - 72264000 - Software reproduction services - 72265000 - Software configuration services - 72266000 - Software consultancy services - 72267000 - Software maintenance and repair services - 72267100 - Maintenance of information technology software - 72267200 - Repair of information technology software - 72268000 - Software supply services ## Release History - 7 Aug 2026 at 10:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f0475096-9042-4c34-89db-bf74a7e6abc0 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/f0475096-9042-4c34-89db-bf74a7e6abc0 7th August 2026 - Awarded contract notice on Contracts Finder - https://app.panacea-software.com/lcc/ Click above to Apply (link to e-procurement portal) ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-796966eb-8a64-4936-a890-fb2ab81a87af. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-796966eb-8a64-4936-a890-fb2ab81a87af.json.