---
title: "IT Service Management System"
ocid: "ocds-b5fd17-796f5f7d-6cdc-41f7-af22-aecd9e09b4e0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-796f5f7d-6cdc-41f7-af22-aecd9e09b4e0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-796f5f7d-6cdc-41f7-af22-aecd9e09b4e0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-796f5f7d-6cdc-41f7-af22-aecd9e09b4e0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LUMINATE EDUCATION GROUP"
published: "2025-04-09"
---

# IT Service Management System

Buyer: LUMINATE EDUCATION GROUP  
Current stage: Award  
OCID: ocds-b5fd17-796f5f7d-6cdc-41f7-af22-aecd9e09b4e0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-796f5f7d-6cdc-41f7-af22-aecd9e09b4e0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-796f5f7d-6cdc-41f7-af22-aecd9e09b4e0.json)

## Summary

The Luminate Education Group, headquartered in Leeds, has completed the award stage of a public procurement process for an IT Service Management System under the title "IT Service Management System." The industry category for this procurement falls under IT services, specifically consulting, software development, and support, classified under CPV code 72000000. The contract period begins on 30th November 2024 and ends on 30th November 2025. The procurement was conducted through the GCloud14 framework, with the tender period ending on 18th November 2024. The contract, valued at £89,859, was awarded to Freshworks Inc, a US-based IT service provider.

This tender presents substantial opportunities for businesses involved in IT service management, particularly SMEs, as indicated by the suitability criteria. Companies specializing in consulting, software development, and IT support can benefit from participating in such procurement processes. The structured and transparent nature of the GCloud14 procurement method ensures a fair competitive environment, allowing businesses to showcase their capabilities and secure contracts that can enhance business growth and expand their service offerings.

## Notice

IT Service Management System Plan: Enterprise Annual and Asset Packs 100x Freshservice Enterprise Annual licenses 17x Freshservice Enterprise Annual licenses 15x Freshservice- 500 Asset Pack

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/97e3be6d-6369-4c2c-b2bf-05915251a425 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Other - GCloud14 |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Apr 2025 |
| Submission deadline | 18 Nov 2024 |
| Future notice date | Not specified |
| Award date | 30 Mar 2025 |
| Contract period | 30 Nov 2024 - 30 Nov 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £89,859 |
| Lots value | Not specified |
| Awards value | £89,859 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LUMINATE EDUCATION GROUP |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS3 1AA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 9 Apr 2025 at 10:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/97e3be6d-6369-4c2c-b2bf-05915251a425

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/97e3be6d-6369-4c2c-b2bf-05915251a425
  9th April 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-796f5f7d-6cdc-41f7-af22-aecd9e09b4e0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-796f5f7d-6cdc-41f7-af22-aecd9e09b4e0.json.