---
title: "CON_27708 ServiceNow Implementation Partner"
ocid: "ocds-b5fd17-798920ec-ad1d-493e-b898-433698d96e88"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-798920ec-ad1d-493e-b898-433698d96e88"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-798920ec-ad1d-493e-b898-433698d96e88.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-798920ec-ad1d-493e-b898-433698d96e88.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR EDUCATION"
published: "2025-07-11"
---

# CON_27708 ServiceNow Implementation Partner

Buyer: DEPARTMENT FOR EDUCATION  
Current stage: Award  
OCID: ocds-b5fd17-798920ec-ad1d-493e-b898-433698d96e88

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-798920ec-ad1d-493e-b898-433698d96e88)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-798920ec-ad1d-493e-b898-433698d96e88.json)

## Summary

The procurement process initiated by the Department for Education (DfE) sought an implementation partner to deliver services for migrating the DfE HR ticketing to a new platform under the title "CON_27708 ServiceNow Implementation Partner". The industry category involved is IT services, specifically consulting, software development, Internet, and support, classified under CPV code 72000000. The procurement process was conducted through a selective method, using a call-off from a framework agreement, and is currently in the award stage. The contract was awarded to Devoteam Ltd on 13th June 2025, with the contract period running from 16th June 2025 to 15th June 2026. The procurement covered a variety of locations including the United Kingdom and broader regions like Europe and the rest of the world.

This tender presents significant opportunities for SMEs within the IT sector, particularly those specialising in software development, consulting, and support services. Businesses that can offer bespoke IT solutions and possess a deep understanding of HR systems and platforms are well-suited to compete in procurements of this nature. Winning such a contract can provide substantial exposure and growth potential in government and educational institutional projects, encouraging further business development and capacity building within the sector. The awarded contract value was £269,992, highlighting the financial scale and opportunity of engagements with public agencies like the DfE.

## Notice

Implementation partner delivering services to migrate DfE HR ticketing to a new platform

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f4a18fcd-b306-4523-b948-62a9d78a996d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jul 2025 |
| Submission deadline | 22 Apr 2025 |
| Future notice date | Not specified |
| Award date | 12 Jun 2025 |
| Contract period | 15 Jun 2025 - 15 Jun 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £269,992 |
| Lots value | Not specified |
| Awards value | £269,992 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR EDUCATION |
| Locality | LONDON |
| Post town | Not specified |
| Postcode | SW1 3BT |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DEVOTEAM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 11 Jul 2025 at 15:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f4a18fcd-b306-4523-b948-62a9d78a996d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f4a18fcd-b306-4523-b948-62a9d78a996d
  11th July 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6c8c2abc-c309-4821-9d4b-a15050bb50a3
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-798920ec-ad1d-493e-b898-433698d96e88. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-798920ec-ad1d-493e-b898-433698d96e88.json.