---
title: "Delivery of Customer Service Training Programme"
ocid: "ocds-b5fd17-7989c7d6-fe83-4b75-82fd-24fc2f7937f4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7989c7d6-fe83-4b75-82fd-24fc2f7937f4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7989c7d6-fe83-4b75-82fd-24fc2f7937f4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7989c7d6-fe83-4b75-82fd-24fc2f7937f4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WARWICKSHIRE POLICE"
published: "2023-05-15"
---

# Delivery of Customer Service Training Programme

Buyer: WARWICKSHIRE POLICE  
Current stage: Award  
OCID: ocds-b5fd17-7989c7d6-fe83-4b75-82fd-24fc2f7937f4

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## Summary

The Warwickshire Police has awarded a contract for the delivery of a customer service training programme to PEARLCATCHERS LIMITED. The contract, named "Delivery of Customer Service Training Programme," falls under the Education and Training Services category. The procurement method employed was "Other - Exemption." The contract value is 71750 GBP, with a contract period from May 15, 2023, to March 31, 2024, located in West Midlands, United Kingdom.

This tender provides business growth opportunities for companies specializing in education and training services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are deemed suitable for this contract. Businesses interested in delivering innovative customer service training programmes are encouraged to explore this opportunity, targeting the West Midlands region of the United Kingdom.

## Notice

The Police & Crime Commissioner for Warwickshire has awarded a contract for the delivery of a customer service training programme. A RFQ was completed for the initial development & delivery of a pilot programme (link to original award notice https://www.contractsfinder.service.gov.uk/Notice/c15679c3-89ab-4d0f-b3ec-aa36ae7ac9d5) with the intention that the delivery of the programme to the wider force would be undertaken by Warwickshire Police's internal Learning & Development Team, however, resource issues mean this would not be deliverable within timescales. A direct award via an exemption has been made to extend the contract with the supplier of the pilot programme to also deliver the programme across the force.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/382de2b9-c1c0-4b34-a8f9-4d341b5ac967 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Exemption |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 May 2023 |
| Submission deadline | 12 May 2023 |
| Future notice date | Not specified |
| Award date | 14 May 2023 |
| Contract period | 14 May 2023 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £71,750 |
| Lots value | Not specified |
| Awards value | £71,750 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WARWICKSHIRE POLICE |
| Locality | WARWICK |
| Post town | Coventry |
| Postcode | CV35 7QB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG13 Warwickshire CC |
| Local authority | Warwick |
| Electoral ward | Warwick All Saints & Woodloes |
| Westminster constituency | Warwick and Leamington |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PEARLCATCHERS |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services

## Release History

- 15 May 2023 at 13:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/382de2b9-c1c0-4b34-a8f9-4d341b5ac967

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/382de2b9-c1c0-4b34-a8f9-4d341b5ac967
  15th May 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/c15679c3-89ab-4d0f-b3ec-aa36ae7ac9d5
  Link to previous award notice

## Provenance

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