---
title: "Service Management Tool - Support Hubs"
ocid: "ocds-b5fd17-799774fa-093e-47dc-baab-71426e470dda"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-799774fa-093e-47dc-baab-71426e470dda"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-799774fa-093e-47dc-baab-71426e470dda.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-799774fa-093e-47dc-baab-71426e470dda.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRITISH TRANSPORT POLICE"
published: "2025-12-04"
---

# Service Management Tool - Support Hubs

Buyer: BRITISH TRANSPORT POLICE  
Current stage: Award  
OCID: ocds-b5fd17-799774fa-093e-47dc-baab-71426e470dda

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-799774fa-093e-47dc-baab-71426e470dda)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-799774fa-093e-47dc-baab-71426e470dda.json)

## Summary

The British Transport Police has completed the procurement process for the Service Management Tool - Support Hubs, under the industry category of software package and information systems. The procurement involved a call-off from the G-Cloud 14 framework, employing a selective method. The tender covered delivery across England, Scotland, and Wales, with a contract valued at £478,538 and scheduled to run from 21st December 2025 to 20th December 2026. The award was published on 4th December 2025, signifying the conclusion of the procurement process with Freshworks Inc as the supplier.

This tender presents significant opportunities for businesses specialising in software solutions and information systems to engage with public sector organisations. Large companies with robust service management offerings could benefit from similar future contracts, especially those capable of delivering integrated solutions across multiple regions in the UK. The procurement's focus on leveraging framework agreements suggests a streamlined process for suppliers familiar with such mechanisms, offering avenues for growth and enhancement of market competitiveness.

## Notice

G-Cloud 14 call off for the provision of Service Management Tools

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0b2452de-29a6-42c7-a2f5-9a1e58023234 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Dec 2025 |
| Submission deadline | 1 Oct 2025 |
| Future notice date | Not specified |
| Award date | 4 Dec 2025 |
| Contract period | 21 Dec 2025 - 20 Dec 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £478,538 |
| Lots value | Not specified |
| Awards value | £478,538 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH TRANSPORT POLICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1W 9TJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Knightsbridge & Belgravia |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 4 Dec 2025 at 16:39 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0b2452de-29a6-42c7-a2f5-9a1e58023234

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0b2452de-29a6-42c7-a2f5-9a1e58023234
  4th December 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-799774fa-093e-47dc-baab-71426e470dda. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-799774fa-093e-47dc-baab-71426e470dda.json.