---
title: "Avaya Managed Service Contract - Upgrade and Extension"
ocid: "ocds-b5fd17-79a4dfe3-1545-476e-9e48-e3c03f4b796d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-79a4dfe3-1545-476e-9e48-e3c03f4b796d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-79a4dfe3-1545-476e-9e48-e3c03f4b796d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-79a4dfe3-1545-476e-9e48-e3c03f4b796d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MCA - MARITIME AND COASTGUARD AGENCY"
published: "2023-11-29"
---

# Avaya Managed Service Contract - Upgrade and Extension

Buyer: MCA - MARITIME AND COASTGUARD AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-79a4dfe3-1545-476e-9e48-e3c03f4b796d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-79a4dfe3-1545-476e-9e48-e3c03f4b796d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-79a4dfe3-1545-476e-9e48-e3c03f4b796d.json)

## Summary

The Maritime and Coastguard Agency (MCA) has awarded a contract to upgrade and extend the Avaya Managed Service Contract. The contract, with a value of £707,156 GBP, falls under the IT services category and involves moving from an on-premise solution to a cloud solution. The procurement method used was selective, with a call-off from a framework agreement. The tender period ended on 4th June 2021, and the contract is set to expire on 30th September 2024.

This contract extension and upgrade present opportunities for businesses in IT services, consulting, software development, and support. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations could be well-suited to compete in this procurement process. Businesses based in the United Kingdom, British Oversea Territories, Channel Islands, Europe, Isle of Man, or anywhere in the world may be eligible to participate in this tender issued by the Maritime and Coastguard Agency.

## Notice

The Avaya Managed Service contract was tendered in 2021, as a Further Competition under Crown Commercial Service's framework Network Services 2. The tendered contract allowed for a 2 year extension and included an allowance for a major upgrade during the term, as technology develops. The MCA has taken forward the extension option so that the contract now expires 30 September 2024. MCA is also upgrading the on premise solution to a cloud solution, so is modifying the contract under PCR 2015 Regulation 72.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4fcdce2b-2394-43d0-a808-7a845f9cc0d7 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Nov 2023 |
| Submission deadline | 4 Jun 2021 |
| Future notice date | Not specified |
| Award date | 15 Jul 2021 |
| Contract period | 30 Sep 2023 - 30 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £707,156 |
| Lots value | Not specified |
| Awards value | £1,193,260 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MCA - MARITIME AND COASTGUARD AGENCY |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO15 1EG |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ32 Southampton |
| Local authority | Southampton |
| Electoral ward | Banister & Polygon |
| Westminster constituency | Southampton Itchen |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 4NET TECHNOLOGIES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 29 Nov 2023 at 11:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4fcdce2b-2394-43d0-a808-7a845f9cc0d7
- 13 Aug 2021 at 13:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/aeb34ac3-2ab5-432f-9e55-00b291a7e16e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4fcdce2b-2394-43d0-a808-7a845f9cc0d7
  29th November 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/aeb34ac3-2ab5-432f-9e55-00b291a7e16e
  13th August 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8d6f6e77-37f3-4176-91b4-1f4355ec9232
  n/a

## Notice URLs

- https://www.gov.uk/government/organisations/maritime-and-coastguard-agency

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-79a4dfe3-1545-476e-9e48-e3c03f4b796d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-79a4dfe3-1545-476e-9e48-e3c03f4b796d.json.