---
title: "DDaT24517 Acas Helpline replacement"
ocid: "ocds-b5fd17-79a6ea7e-fce4-4e13-8d96-b6ef5c9033fa"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-79a6ea7e-fce4-4e13-8d96-b6ef5c9033fa"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-79a6ea7e-fce4-4e13-8d96-b6ef5c9033fa.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-79a6ea7e-fce4-4e13-8d96-b6ef5c9033fa.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2025-10-02"
---

# DDaT24517 Acas Helpline replacement

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-79a6ea7e-fce4-4e13-8d96-b6ef5c9033fa

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## Summary

The procurement process titled "DDaT24517 Acas Helpline replacement" was carried out by the UK Shared Business Services Limited, headquartered in Swindon, England. The tender, classified under the CPV code 32427000 for network systems, was initiated to provide a contact centre system for the Advisory, Conciliation and Arbitration Service. The project followed a selective procurement method via a call-off from the CCS framework Network Service 3 RM6116. The contract, valued at £3,100,000, was awarded to Vodafone Limited on 11th August 2025, with the contract running from 8th August 2025 to 2nd March 2029. The procurement process is complete, and the award was published on 20th August 2025.

This procurement presents significant opportunities for businesses involved in network systems and telecommunication services. Companies with expertise in contact centre solutions, especially those capable of operating within the framework agreement system, would find this tender particularly beneficial. With an emphasis on selective procurement processes, businesses that have already positioned themselves within similar frameworks could leverage their existing relationships and reputations to secure future tenders of this nature. This contracting process is particularly advantageous for SMEs, reflecting conducive conditions for smaller enterprises seeking to expand their public sector portfolios.

## Notice

***Please note this is an award notice, not a call for competition*** Advisory, Conciliation and Arbitration Service had a requirement for the provision of contact centre system. This call-off contract has been sourced via a further competition under the CCS framework Network Service 3 RM6116. ***CCN001 is to include additional features as per the Call-Off Contract***

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1a0bd080-00f3-437f-9a25-bf639730bd5e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Oct 2025 |
| Submission deadline | 22 Apr 2025 |
| Future notice date | Not specified |
| Award date | 10 Aug 2025 |
| Contract period | 7 Aug 2025 - 2 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,100,000 |
| Lots value | Not specified |
| Awards value | £2,746,552 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1FF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VODAFONE |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32427000 - Network system

## Release History

- 2 Oct 2025 at 12:50 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1a0bd080-00f3-437f-9a25-bf639730bd5e
- 5 Sep 2025 at 15:13 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1a0bd080-00f3-437f-9a25-bf639730bd5e
- 20 Aug 2025 at 14:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1a0bd080-00f3-437f-9a25-bf639730bd5e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1a0bd080-00f3-437f-9a25-bf639730bd5e
  2nd October 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/dbffe92d-6765-4a91-9bd6-b7a5b48676fc

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-79a6ea7e-fce4-4e13-8d96-b6ef5c9033fa. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-79a6ea7e-fce4-4e13-8d96-b6ef5c9033fa.json.