---
title: "Provision of Voice of Customer Software (Rant and Rave) - Direct Award from Crown Commercial Service (CCS) G-Cloud 11 Framework (RM1557.11)"
ocid: "ocds-b5fd17-79a7fada-0726-466c-a751-ca23a5fd8962"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-79a7fada-0726-466c-a751-ca23a5fd8962"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-79a7fada-0726-466c-a751-ca23a5fd8962.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-79a7fada-0726-466c-a751-ca23a5fd8962.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONGHURST GROUP"
published: "2021-02-25"
---

# Provision of Voice of Customer Software (Rant and Rave) - Direct Award from Crown Commercial Service (CCS) G-Cloud 11 Framework (RM1557.11)

Buyer: LONGHURST GROUP  
Current stage: Award  
OCID: ocds-b5fd17-79a7fada-0726-466c-a751-ca23a5fd8962

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-79a7fada-0726-466c-a751-ca23a5fd8962)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-79a7fada-0726-466c-a751-ca23a5fd8962.json)

## Summary

The Longhurst Group, based in Boston, England, has recently completed a direct award contract for the provision of Voice of Customer Software (Rant and Rave) through the Crown Commercial Service's G-Cloud 11 Framework (RM1557.11). This IT services contract, valued at £399,684, is classified under customer relation management software. The contract began on 1 April 2020 and is set to conclude on 31 March 2023. The tender process for this contract was initiated with submissions closing on 15 March 2020.

This contract presents significant opportunities for businesses that specialise in IT services, particularly those offering customer engagement software solutions. Companies with expertise in software development, customer feedback systems, and consultancy services could find strategic advantages in competing for similar contracts. The procurement method utilised in this instance was a direct award, which may appeal to larger firms with established reputations in the sector to meet the requirements of entities such as the Longhurst Group.

## Notice

A Call-Off Contract to provide a subscription to Voice of Customer Software - Rant and Rave from the Crown Commercial Service (CCS) G-Cloud 11 Framework (RM1557.11). The Rant and Rave software provides customer engagement, feedback, surveys, associated analysis and consultancy services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e85cc25f-f9ba-418f-89e6-9318916f236e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Feb 2021 |
| Submission deadline | 15 Mar 2020 |
| Future notice date | Not specified |
| Award date | 30 Mar 2020 |
| Contract period | 31 Mar 2020 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £399,684 |
| Lots value | Not specified |
| Awards value | £399,684 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONGHURST GROUP |
| Locality | BOSTON |
| Post town | Peterborough |
| Postcode | PE21 7TQ |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF3 Lincolnshire |
| ITL 3 | TLF30 Lincolnshire CC |
| Local authority | Boston |
| Electoral ward | Wyberton |
| Westminster constituency | Boston and Skegness |
| Delivery location | TLF East Midlands (England), TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | UPLAND SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48445000 - Customer Relation Management software package
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 25 Feb 2021 at 14:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e85cc25f-f9ba-418f-89e6-9318916f236e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e85cc25f-f9ba-418f-89e6-9318916f236e
  25th February 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.longhurst-group.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-79a7fada-0726-466c-a751-ca23a5fd8962. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-79a7fada-0726-466c-a751-ca23a5fd8962.json.