--- title: "Quality Assurance and Speech Analytics - PP1015" ocid: "ocds-b5fd17-79a86704-a419-4236-aa88-1a9dc2940295" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-79a86704-a419-4236-aa88-1a9dc2940295" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-79a86704-a419-4236-aa88-1a9dc2940295.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-79a86704-a419-4236-aa88-1a9dc2940295.json" source: "Contracts Finder" current_stage: "Tender" buyer: "ORBIT GROUP LIMITED" published: "2021-01-06" --- # Quality Assurance and Speech Analytics - PP1015 Buyer: ORBIT GROUP LIMITED Current stage: Tender OCID: ocds-b5fd17-79a86704-a419-4236-aa88-1a9dc2940295 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-79a86704-a419-4236-aa88-1a9dc2940295) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-79a86704-a419-4236-aa88-1a9dc2940295.json) ## Summary The procurement process initiated by Orbit Group Limited involves a tender titled "Quality Assurance and Speech Analytics - PP1015," which is classified under the IT services industry. Located in Coventry, England, this open procurement is currently in the Tender stage, with a deadline for submissions set for 8 February 2021. The contract, valued at £240,000, will begin on 1 April 2021 and will run for 24 months, with options to extend for an additional 24 months. The procurement method is an open procedure, enabling a wide array of suppliers to participate. This tender represents a significant opportunity for businesses specialising in IT services, particularly those offering quality management systems that enhance call, email, and live chat interactions. Small and medium-sized enterprises (SMEs) with expertise in automated solutions are particularly well suited for this tender, as the buyer is seeking a provider that can adeptly manage and implement a new quality assurance system essential for Orbit's recent telephony platform transition. ## Notice Orbit have recently transitioned to a new telephony platform, Anywhere365, (API Info) and as part of this transition have moved away from the previous Quality Management System. Quality Management is vital to our business, especially our Contact Centre and as part of this transition we are looking to implement a new solution for this purpose. We would like to enter into contract with a suitable provider who can implement an automated quality management system across all our calls, emails and live chats. The contract will be awarded for 24 months with 2x further options to extend for a further 12 months (2+1+1). Provision of the service is expected to commence April 2021. This procurement procedure is being run on the e-procurement portal 'Pro-Contract' https://procontract.duenorth.com. If not already registered on the portal, Suppliers can register for free. You will need to search for the opportunity and register interest to view the documents and submit a response. All queries relating to this opportunity must be raised via the portal's message function. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3242e44f-e398-40f4-8d2e-8210267f812a | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 6 Jan 2021 | | Submission deadline | 8 Feb 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2021 - 31 Mar 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £240,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ORBIT GROUP LIMITED | | Locality | COVENTRY | | Post town | Coventry | | Postcode | CV3 2SU | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG33 Coventry | | Local authority | Coventry | | Electoral ward | Wyken | | Westminster constituency | Coventry East | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 71 - Architectural, construction, engineering and inspection services - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 71700000 - Monitoring and control services - 72000000 - IT services: consulting, software development, Internet and support - 79512000 - Call centre ## Release History - 6 Jan 2021 at 11:32 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/3242e44f-e398-40f4-8d2e-8210267f812a ## Documents - https://www.contractsfinder.service.gov.uk/Notice/3242e44f-e398-40f4-8d2e-8210267f812a 6th January 2021 - Opportunity notice on Contracts Finder - https://procontract.due-north.com/Advert?advertId=04b203c5-8a4e-eb11-8106-005056b64545 Advert ## Notice URLs - http://www.orbit.org.uk - https://procontract.duenorth.com ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-79a86704-a419-4236-aa88-1a9dc2940295. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-79a86704-a419-4236-aa88-1a9dc2940295.json.