---
title: "Provision of an Independent Complaints Adjudication Service for OFSTED"
ocid: "ocds-b5fd17-79c282c5-cbba-474a-aa5a-24f91bf1edee"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-79c282c5-cbba-474a-aa5a-24f91bf1edee"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-79c282c5-cbba-474a-aa5a-24f91bf1edee.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-79c282c5-cbba-474a-aa5a-24f91bf1edee.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "SKILLS FUNDING AGENCY"
published: "2017-08-23"
---

# Provision of an Independent Complaints Adjudication Service for OFSTED

Buyer: SKILLS FUNDING AGENCY  
Current stage: Tender  
OCID: ocds-b5fd17-79c282c5-cbba-474a-aa5a-24f91bf1edee

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## Summary

The Skills Funding Agency is seeking proposals for the "Provision of an Independent Complaints Adjudication Service for OFSTED". This procurement falls within the services industry category, specifically focusing on business services related to law, marketing, consulting, recruitment, printing, and security. The procurement process is currently active, and the tender submission period is set to end on 28 September 2017. The total contract value is £100,000, with the contract anticipated to commence on 1 January 2018 and run until 31 December 2020. The opportunity provides a chance for suppliers across various delivery addresses, including the United Kingdom and overseas territories, to engage in this independent service offering.

This tender presents significant opportunities for businesses specialising in independent adjudication services, legal consulting, or complaint management. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSE) may particularly benefit from this procurement, given the emphasis on their participation. Suppliers with expertise in handling complaints and providing impartial findings will find this tender aligned with their service offerings, potentially positioning them for growth in a sector that values accountability and transparency in public services.

## Notice

The Department for Education require a supplier to provide an independent adjudication service in relation to Ofsted's handling of complaints including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint and publication of an annual report. The successful supplier shall be required to review Ofsted's handling of individual complaints where the complainant remains dissatisfied after Ofsted's internal complaints process has been exhausted and offer written impartial findings and recommendations to complainants and the Chief Inspector. The adjudication service is independent of Ofsted and the conclusions and the recommendations of the service provider are independent of both DfE and Ofsted. Additional information: This ITT will be published via Bravo e-tendering portal

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5bd3098f-48e0-4ec0-a026-9efecb32749e |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Aug 2017 |
| Submission deadline | 28 Sep 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Jan 2018 - 31 Dec 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SKILLS FUNDING AGENCY |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV1 2WT |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | St Michael's |
| Westminster constituency | Coventry South |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 23 Aug 2017 at 13:16 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5bd3098f-48e0-4ec0-a026-9efecb32749e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5bd3098f-48e0-4ec0-a026-9efecb32749e
  23rd August 2017 - Opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-79c282c5-cbba-474a-aa5a-24f91bf1edee. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-79c282c5-cbba-474a-aa5a-24f91bf1edee.json.