---
title: "CST240 Contact Centre Telephony & Multi-Channel Solution & Associated Services - call-off from RM6285 GCA framework"
ocid: "ocds-b5fd17-79dcf73e-9657-47e0-a173-af5a1d346f56"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-79dcf73e-9657-47e0-a173-af5a1d346f56"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-79dcf73e-9657-47e0-a173-af5a1d346f56.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-79dcf73e-9657-47e0-a173-af5a1d346f56.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Derbyshire County Council"
published: "2026-08-11"
---

# CST240 Contact Centre Telephony & Multi-Channel Solution & Associated Services - call-off from RM6285 GCA framework

Buyer: Derbyshire County Council  
Current stage: Award  
OCID: ocds-b5fd17-79dcf73e-9657-47e0-a173-af5a1d346f56

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## Summary

Derbyshire County Council procured a contact centre telephony and multi-channel solution, together with associated services. The requirement covers software and information systems, including IT services such as software development, consultancy, internet and support services. It is intended to support the Council’s contact centre communications across the East Midlands. The work is classified primarily as software and information systems, with related IT support and development. The buyer is Derbyshire County Council, based in Matlock, England. The procurement is categorised as a service opportunity and was identified as suitable for small and medium-sized enterprises. It forms part of the Council’s back-office software requirements.

The procurement has been awarded and is complete. Derbyshire County Council used a direct award call-off from the RM6285 Back Office Software 2 framework, under the Government Commercial Agency framework route. The tender submission deadline was 6 July 2026 at 23:59. The contract was awarded to Netcall Technology Limited on 9 July 2026. The awarded value is £373,672. The contract runs from 10 July 2026 to 9 July 2027. The published procurement value and award value are both £373,672. The award is active, and Netcall Technology Limited is the named supplier for the complete contact centre telephony, multi-channel solution and associated services requirement.

This award demonstrates a defined requirement for integrated contact centre telephony, multi-channel communications and supporting IT services within Derbyshire County Council. It is relevant to software providers, contact centre technology specialists, systems integrators and IT service businesses able to supply and support back-office software solutions through an applicable public sector framework. The procurement was identified as suitable for SMEs, so smaller technology businesses with credible delivery capability may be well placed for comparable requirements. Competitors would need experience of implementing and supporting contact centre platforms, integrating communication channels, providing reliable technical support and operating within framework call-off arrangements. The buyer’s requirement also indicates value in suppliers able to combine software with associated services.

## Notice

Direct award call-off contract from GCA RM6285 Back Office Software 2 framework for the provision of Contact Centre Telephony & Multi-Channel Solution & Associated Services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7f951443-dbd3-4d29-8e58-cb8f34db1a6a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Aug 2026 |
| Submission deadline | 6 Jul 2026 |
| Future notice date | Not specified |
| Award date | 9 Jul 2026 |
| Contract period | 10 Jul 2026 - 9 Jul 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £373,672 |
| Lots value | Not specified |
| Awards value | £373,672 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Derbyshire County Council |
| Locality | MATLOCK |
| Postcode area | Derby |
| Postcode | DE4 3AG |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF13 South and West Derbyshire |
| Local authority | Derbyshire Dales |
| Electoral ward | Matlock West |
| Westminster constituency | Derbyshire Dales |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Netcall Technology Limited |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 11 Aug 2026 at 12:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7f951443-dbd3-4d29-8e58-cb8f34db1a6a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7f951443-dbd3-4d29-8e58-cb8f34db1a6a
  11th August 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.derbyshire.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-79dcf73e-9657-47e0-a173-af5a1d346f56. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-79dcf73e-9657-47e0-a173-af5a1d346f56.json.