---
title: "Innovation Competition - Improving Customer Exerience at Roadworks"
ocid: "ocds-b5fd17-79f3229e-92f0-4d38-8081-c157679f397c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-79f3229e-92f0-4d38-8081-c157679f397c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-79f3229e-92f0-4d38-8081-c157679f397c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-79f3229e-92f0-4d38-8081-c157679f397c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL HIGHWAYS LIMITED"
published: "2022-07-28"
---

# Innovation Competition - Improving Customer Exerience at Roadworks

Buyer: NATIONAL HIGHWAYS LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-79f3229e-92f0-4d38-8081-c157679f397c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-79f3229e-92f0-4d38-8081-c157679f397c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-79f3229e-92f0-4d38-8081-c157679f397c.json)

## Summary

The procurement process for the "Innovation Competition - Improving Customer Experience at Roadworks" was conducted by National Highways Limited, focusing on the research and development services industry. This contracting process is complete, with an award notice published on 28th July 2022. The procurement method utilised was a direct award, with a total contract value of £100,000. The contract period commenced on 27th July 2022 and will conclude on 31st May 2023, and the delivery of services was required within England.

This tender presents significant opportunities for businesses, especially those specialising in research and development services. Small and medium-sized enterprises (SMEs) that have innovative solutions for enhancing customer experience, particularly in the context of roadworks, would be well-placed to compete. The nature of the project encourages creativity and problem-solving, making it ideal for companies keen on developing new approaches within the public sector service landscape.

## Notice

To devise and deliver an innovation competition on improving customer experience at roadworks

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b7953d6a-2c2a-46a0-8f2c-480e16c7fb63 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Direct Award |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Jul 2022 |
| Submission deadline | 7 Jun 2022 |
| Future notice date | Not specified |
| Award date | 6 Jun 2022 |
| Contract period | 26 Jul 2022 - 31 May 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | £100,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL HIGHWAYS LIMITED |
| Locality | GUILDFORD |
| Post town | Guildford |
| Postcode | GU1 4LZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Guildford |
| Electoral ward | Stoke |
| Westminster constituency | Guildford |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CONNECTED PLACES CATAPULT |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 28 Jul 2022 at 08:56 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b7953d6a-2c2a-46a0-8f2c-480e16c7fb63

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b7953d6a-2c2a-46a0-8f2c-480e16c7fb63
  28th July 2022 - Awarded contract notice on Contracts Finder
- https://www.nhepims.co.uk/integrated/data/contract/4688/details
  EPIMS Link

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-79f3229e-92f0-4d38-8081-c157679f397c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-79f3229e-92f0-4d38-8081-c157679f397c.json.