---
title: "Service Design Partner"
ocid: "ocds-b5fd17-79f816e3-b11a-460f-bb87-a672ad5e97da"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-79f816e3-b11a-460f-bb87-a672ad5e97da"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-79f816e3-b11a-460f-bb87-a672ad5e97da.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-79f816e3-b11a-460f-bb87-a672ad5e97da.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "HS2"
published: "2017-12-04"
---

# Service Design Partner

Buyer: HS2  
Current stage: Tender  
OCID: ocds-b5fd17-79f816e3-b11a-460f-bb87-a672ad5e97da

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## Summary

HS2 Ltd., located in Birmingham, is seeking a Service Design Partner to enhance customer experience and strategy for its project. This tender process is currently in the planning stage and is open for submissions until 4 January 2018. The contract is set to commence on 2 February 2018 and will last for six months, with the possibility of extension for an additional three months. This procurement falls under transport systems consultancy services and employs an open procedure method.

This opportunity presents significant potential for businesses that specialise in service design, customer experience strategy, or transport systems consultancy. Small and medium-sized enterprises (SMEs) are encouraged to participate, particularly those with expertise in engaging customer interfaces and conducting background research to inform strategic processes. Businesses equipped to create innovative and user-friendly experiences in the transport sector will find this tender aligned with their capacities and growth opportunities.

## Notice

High Speed Two (HS2) Limited seeks to appoint a single supplier as a development partner, who can help develop an engaging and easily understood customer experience and strategy from existing project information. In addition, the supplier will be required to identify and carry out additional research to inform the proposed customer experience. The contract period is 6 months between February 2018 and August 2018, with the option to extend for a further 3 months. Additional information: The electronic address at which the Procurement Documents have been made directly available by HS2 Ltd. by electronic means is https://hs2.bravosolution.co.uk/web/login.html . This is HS2 Ltd.'s e-Sourcing Portal.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8f86df72-7846-47c2-8c3a-dcb2eeb3a76e |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Dec 2017 |
| Submission deadline | 4 Jan 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 2 Feb 2018 - 3 Aug 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HS2 |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B4 6GA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71311200 - Transport systems consultancy services

## Release History

- 4 Dec 2017 at 15:28 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8f86df72-7846-47c2-8c3a-dcb2eeb3a76e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8f86df72-7846-47c2-8c3a-dcb2eeb3a76e
  4th December 2017 - Opportunity notice on Contracts Finder

## Notice URLs

- https://hs2.bravosolution.co.uk/web/login.html

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-79f816e3-b11a-460f-bb87-a672ad5e97da. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-79f816e3-b11a-460f-bb87-a672ad5e97da.json.