---
title: "STA Helpline, STA 0182"
ocid: "ocds-b5fd17-79fb81d4-3c80-45c6-a299-b7918fcd028c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-79fb81d4-3c80-45c6-a299-b7918fcd028c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-79fb81d4-3c80-45c6-a299-b7918fcd028c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-79fb81d4-3c80-45c6-a299-b7918fcd028c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR EDUCATION"
published: "2018-04-04"
---

# STA Helpline, STA 0182

Buyer: DEPARTMENT FOR EDUCATION  
Current stage: Award  
OCID: ocds-b5fd17-79fb81d4-3c80-45c6-a299-b7918fcd028c

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## Summary

The Department for Education has recently awarded a contract titled "STA Helpline, STA 0182" for the provision of a dedicated helpline to support the administration of national curriculum assessments and tests. This contract, which falls under the education and training services category, is valued at £292,258 and is set to commence on 7 September 2018, running for a duration of 12 months until 6 September 2019. The procurement method utilised was a single tender action, with the award date recorded on 12 March 2018 and the tender period having concluded on 6 March 2018.

This tender presents substantial opportunities for businesses specialising in managed services, particularly those providing helpline support and customer service solutions. Companies that can offer expertise in in-bound response handling, staff training, and logistics management for educational services would be well-positioned to compete effectively. The focus on first and second line support indicates a need for strong operational capabilities, making this contract especially suitable for small and medium-sized enterprises with the relevant experience in the education sector.

## Notice

STA requires a helpline to support all aspects of the administration of national curriculum assessments and tests, and logistics of the GQ Yellow Label Service in schools and requires dedicated in-bound response handling of first and second line support to maintain business continuity from 7 September 2018 for a period of 12 months to 6 September 2019. STA requires a helpline to provide targeted support and advice on tests and assessments across EYFS, KS1, KS2 and KS3 to schools, local authorities and, on occasion, to parents. The main requirements are for the provision of: A core team to work exclusively on the STA helpline service In-bound response handling (first and second line support) Out-bound call campaigns Staff training and knowledge management and transfer Hand-off to other helplines Quality management Data management Service management Implementation and mobilisation Adherence to departmental security requirements

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6bec3e07-e476-404b-b7d6-3f76b99f860a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Single Tender Action |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Apr 2018 |
| Submission deadline | 6 Mar 2018 |
| Future notice date | Not specified |
| Award date | 12 Mar 2018 |
| Contract period | 6 Sep 2018 - 6 Sep 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £292,258 |
| Lots value | Not specified |
| Awards value | £292,258 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR EDUCATION |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 3BT |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ECHO MANAGED SERVICES |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services

## Release History

- 4 Apr 2018 at 09:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6bec3e07-e476-404b-b7d6-3f76b99f860a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6bec3e07-e476-404b-b7d6-3f76b99f860a
  4th April 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f6ed6565-132c-4736-a1b0-c8183033b17e
  Unsigned Contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-79fb81d4-3c80-45c6-a299-b7918fcd028c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-79fb81d4-3c80-45c6-a299-b7918fcd028c.json.