--- title: "ITQ for the provision of an IT Service Management Tool" ocid: "ocds-b5fd17-79fe847b-f9c4-4adc-a649-997a27bc6f42" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-79fe847b-f9c4-4adc-a649-997a27bc6f42" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-79fe847b-f9c4-4adc-a649-997a27bc6f42.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-79fe847b-f9c4-4adc-a649-997a27bc6f42.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2017-09-11" --- # ITQ for the provision of an IT Service Management Tool Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-79fe847b-f9c4-4adc-a649-997a27bc6f42 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-79fe847b-f9c4-4adc-a649-997a27bc6f42) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-79fe847b-f9c4-4adc-a649-997a27bc6f42.json) ## Summary The Sandwell Metropolitan Borough Council is currently conducting a tender process for the provision of an IT Service Management Tool (ITSMT). The opportunity falls under the software support services category and is intended for potential providers with demonstrated capabilities to enhance efficiencies and customer service. The procurement process is classified as an open procedure, and the tender period will conclude on 11 October 2017 at 15:00 hrs, with the anticipated contract start date set for 1 December 2017, lasting for up to three years at a delivery location in West Midlands, United Kingdom. This tender presents significant opportunities for businesses specialising in IT service management software and related implementation services. Companies offering innovative IT solutions capable of integrating seamlessly with established IT infrastructures, particularly those built on Microsoft technologies, would be ideally positioned to compete. Businesses keen on enhancing public sector IT services and those familiar with e-Tendering processes could particularly benefit from this contract opportunity, potentially leading to long-term partnerships with the Sandwell Metropolitan Borough Council. ## Notice ITQ for the provision of an IT Service Management Tool Sandwell Metropolitan Borough Council (the Council) is seeking quotations from potential providers for the provision of an IT Service Management Tool (ITSMT). The Council's IT department provide support to approximately 4500 users and have about 4000 end points to support. The Council's IT environment is mainly built up using the Microsoft stack. A project to implement Citrix across the authority is already underway. Potential providers of ITSMT software must be able to demonstrate that their application can meet the Council's requirements to increase efficiencies and improve customer service. It is the Council's intention that the contract will be awarded for up to a 3-year period. The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the Quotation document or other related documents. In Order To View a On-Line Questionnaire (if applicable) or Submit a Quotation, you will be required to' Opt-In'. Please be mindful that if you are cut and pasting your question responses onto the On-Line Questionnaire that you do so from a notepad document, this is due to the fact that some special characters are not accepted within the On-Line Questionnaire. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: Wednesday 11 October 2017 at 15:00hrs Additional information: Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c81bd434-9eb4-450f-b20a-fce26c533910 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 11 Sep 2017 | | Submission deadline | 11 Oct 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Dec 2017 - 30 Nov 2020 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B69 3DB | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | Oldbury | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 72222300 - Information technology services - 72261000 - Software support services - 72263000 - Software implementation services ## Release History - 11 Sep 2017 at 14:27 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c81bd434-9eb4-450f-b20a-fce26c533910 - 11 Sep 2017 at 14:27 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c81bd434-9eb4-450f-b20a-fce26c533910 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/c81bd434-9eb4-450f-b20a-fce26c533910 11th September 2017 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-79fe847b-f9c4-4adc-a649-997a27bc6f42. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-79fe847b-f9c4-4adc-a649-997a27bc6f42.json.