---
title: "BT186 - RM1557.14 - User Research Tool"
ocid: "ocds-b5fd17-7a1c10f4-bc9d-4a4b-8caf-25e91c5729d5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7a1c10f4-bc9d-4a4b-8caf-25e91c5729d5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7a1c10f4-bc9d-4a4b-8caf-25e91c5729d5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7a1c10f4-bc9d-4a4b-8caf-25e91c5729d5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WESTMINSTER CITY COUNCIL"
published: "2025-01-20"
---

# BT186 - RM1557.14 - User Research Tool

Buyer: WESTMINSTER CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-7a1c10f4-bc9d-4a4b-8caf-25e91c5729d5

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## Summary

Westminster City Council has awarded a contract for the provision of a User Research Tool under tender reference BT186 - RM1557.14. This procurement, which falls within the industry category of industry-specific software development services, was awarded to Usertesting Technologies Limited. The contract, valued at £83,000, is set to begin on 2nd January 2025 and will run until 1st January 2027. The procurement method employed was selective, through a call-off from a framework agreement, with key dates including the tender period end on 20th December 2024, and the award date on 23rd December 2024. The services will be delivered in the London region, United Kingdom.

This tender presents substantial business growth opportunities for companies specialising in software development, particularly those focused on creating tools for digital service benchmarking and user research. Small and medium-sized enterprises (SMEs) are especially encouraged to engage, as the procurement framework is suitable for their scale. The partnership with Westminster City Council highlights the potential for future collaborations with public sector bodies, offering a robust platform for businesses to demonstrate their service effectiveness and software innovation capabilities.

## Notice

WCC Digital & Innovation Research and Design team are seeking an automated User Research Tool for benchmarking changes made to digital tools, demonstrate effectiveness of service team work whilst showing a way of conducting research at the scale required to provide robust findings. This allows the team to show effective ways of conducting certain types of research which require software to be able to undertake such as tree tests.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/88d6524d-1d36-4861-b71e-c0b37e34dc74 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jan 2025 |
| Submission deadline | 20 Dec 2024 |
| Future notice date | Not specified |
| Award date | 23 Dec 2024 |
| Contract period | 2 Jan 2025 - 1 Jan 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £83,000 |
| Lots value | Not specified |
| Awards value | £83,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WESTMINSTER CITY COUNCIL |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1E 6QP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | USERTESTING TECHNOLOGIES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212100 - Industry specific software development services

## Release History

- 20 Jan 2025 at 12:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/88d6524d-1d36-4861-b71e-c0b37e34dc74

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/88d6524d-1d36-4861-b71e-c0b37e34dc74
  20th January 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.westminster.gov.uk

## Provenance

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