---
title: "FHFT- NC - Patient Communication & Engagement Solution"
ocid: "ocds-b5fd17-7a2e288f-ffd6-4e31-a54e-bc30ab8fb15c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7a2e288f-ffd6-4e31-a54e-bc30ab8fb15c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7a2e288f-ffd6-4e31-a54e-bc30ab8fb15c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7a2e288f-ffd6-4e31-a54e-bc30ab8fb15c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FRIMLEY HEALTH NHS FOUNDATION TRUST"
published: "2025-02-24"
---

# FHFT- NC - Patient Communication & Engagement Solution

Buyer: FRIMLEY HEALTH NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-7a2e288f-ffd6-4e31-a54e-bc30ab8fb15c

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## Summary

Frimley Health NHS Foundation Trust has awarded a contract for a Patient Communication & Engagement Solution, classified under the software package and information systems industry (CPV code 48000000). Located in the South East region of the United Kingdom, this selective procurement method involved a call-off from the NHS Commercial Solutions Framework. The tendering process concluded on 12th December 2023, with the contract set to commence on 1st December 2024 and conclude on 1st December 2027. The awarded contract, valued at £3,000,000, was announced on 24th February 2025.

This tender presents significant opportunities for businesses in the IT services and healthcare sectors to align their offerings with NHS requirements, enhancing patient communication strategies. While the contract is awarded to Cisco International Ltd, future similar tenders could benefit medium to large IT service providers and software developers specialising in healthcare communication solutions, offering them a chance to expand their market presence and expertise in working with NHS trusts.

## Notice

The Trust sought a seamless patient communications experience through the delivery of an effective and efficient patient communications strategy. A tender was issued under the NHS Commercial Solutions Framework- Patient Healthcare Communications and Related IT Services 4909-3327

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/09fe575a-2628-4553-9214-6c5243bea58f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Feb 2025 |
| Submission deadline | 12 Dec 2023 |
| Future notice date | Not specified |
| Award date | 4 Sep 2024 |
| Contract period | 1 Dec 2024 - 1 Dec 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,120,000 |
| Lots value | Not specified |
| Awards value | £3,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FRIMLEY HEALTH NHS FOUNDATION TRUST |
| Locality | FRIMLEY |
| Post town | Guildford |
| Postcode | GU16 7UJ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Surrey Heath |
| Electoral ward | Frimley |
| Westminster constituency | Surrey Heath |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CISCO INTERNATIONAL |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 24 Feb 2025 at 12:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/09fe575a-2628-4553-9214-6c5243bea58f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/09fe575a-2628-4553-9214-6c5243bea58f
  24th February 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7a2e288f-ffd6-4e31-a54e-bc30ab8fb15c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7a2e288f-ffd6-4e31-a54e-bc30ab8fb15c.json.