--- title: "Market Engagement - ChatBot Software" ocid: "ocds-b5fd17-7a306591-83e5-4937-b25f-0e0565cf7b41" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7a306591-83e5-4937-b25f-0e0565cf7b41" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7a306591-83e5-4937-b25f-0e0565cf7b41.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-7a306591-83e5-4937-b25f-0e0565cf7b41.json" source: "Contracts Finder" current_stage: "Planning" buyer: "BRADFORD METROPOLITAN DISTRICT COUNCIL" published: "2020-07-01" --- # Market Engagement - ChatBot Software Buyer: BRADFORD METROPOLITAN DISTRICT COUNCIL Current stage: Planning OCID: ocds-b5fd17-7a306591-83e5-4937-b25f-0e0565cf7b41 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7a306591-83e5-4937-b25f-0e0565cf7b41) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7a306591-83e5-4937-b25f-0e0565cf7b41.json) ## Summary The Bradford Metropolitan District Council is currently in the planning stage of a procurement process titled "Market Engagement - ChatBot Software," aimed at enhancing the efficiency of its website, www.Bradford.Gov.UK. The council is looking to implement a chatbot solution that would reduce the volume of customer inquiries to its contact centre and physical offices. The engagement period is set to conclude on 15 July 2020, a key deadline for interested suppliers to submit their Expressions of Interest (EOI). This initiative falls under the IT services category, specifically focusing on consulting, software development, and internet services, with an estimated budget of £30,000. This procurement presents significant opportunities for businesses, particularly small to medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) with expertise in chatbot technology and customer service enhancements. The process promotes direct interaction, as suppliers submitting an EOI may participate in system demonstrations via remote video conferencing. This pre-procurement engagement allows potential bidders to showcase their solutions, potentially leading to a full procurement exercise if the council decides to proceed. Companies with innovative chatbot solutions and a strong track record in improving user experience would be well-suited to compete. ## Notice Full information including how to submit for this market engagement is available at www.yortender.co.uk reference DN484515. Bradford Metropolitan District Council would like to look at opportunities to install a Chatbot on our website www.Bradford.Gov.UK, to enable residents to find the answers to their questions on our website more easily. We would like to reduce the need for the Customer to telephone our Contact Centre or visit Council Offices. The Council would like to increase efficiency and make costs savings whilst ensure customer service experience does not suffer The Council is undertaking this pre-procurement engagement exercise to establish the current options available of suitable solutions. This document summarises the Corporate Information Governance team's requirements. Following pre-procurement engagement the Council will decide whether to proceed to a full procurement exercise. Suppliers who return the Expression of Interest (EOI) may be required to attend a system demo / question and answer session. The dates and times of the session will be notified via the YOR tender portal once the EOI returns have been received and reviewed. In light of the current circumstances any demo/question & answer sessions will likely to be held remotely via video conferencing. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4d10a2f2-6821-4092-bcd2-f3e0e9a75c55 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 1 Jul 2020 | | Submission deadline | Not specified | | Future notice date | 15 Jul 2020 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £30,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BRADFORD METROPOLITAN DISTRICT COUNCIL | | Locality | BRADFORD | | Post town | Bradford | | Postcode | BD1 1HX | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE41 Bradford | | Local authority | Bradford | | Electoral ward | City | | Westminster constituency | Bradford West | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 1 Jul 2020 at 07:22 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/4d10a2f2-6821-4092-bcd2-f3e0e9a75c55 - 29 Jun 2020 at 15:50 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/a1cedc5e-acf4-44ca-91d5-1e8c28a399bd ## Documents - https://www.contractsfinder.service.gov.uk/Notice/4d10a2f2-6821-4092-bcd2-f3e0e9a75c55 1st July 2020 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/a1cedc5e-acf4-44ca-91d5-1e8c28a399bd 29th June 2020 - Early engagement notice on Contracts Finder - https://procontract.due-north.com/Advert?advertId=1ae7edf0-1fba-ea11-8104-005056b64545 Advert ## Notice URLs - http://www.bradford.gov.uk/bmdc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7a306591-83e5-4937-b25f-0e0565cf7b41. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7a306591-83e5-4937-b25f-0e0565cf7b41.json.