--- title: "1920CSTD06 Child Benefit and Tax Credits Cases Leaving Full Time Non Advanced Education (FTNAE)" ocid: "ocds-b5fd17-7a4b2885-d3f8-4e29-9d6b-0d23cbf91342" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7a4b2885-d3f8-4e29-9d6b-0d23cbf91342" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7a4b2885-d3f8-4e29-9d6b-0d23cbf91342.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-7a4b2885-d3f8-4e29-9d6b-0d23cbf91342.json" source: "Contracts Finder" current_stage: "Award" buyer: "H M REVENUE & CUSTOMS" published: "2020-06-15" --- # 1920CSTD06 Child Benefit and Tax Credits Cases Leaving Full Time Non Advanced Education (FTNAE) Buyer: H M REVENUE & CUSTOMS Current stage: Award OCID: ocds-b5fd17-7a4b2885-d3f8-4e29-9d6b-0d23cbf91342 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7a4b2885-d3f8-4e29-9d6b-0d23cbf91342) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7a4b2885-d3f8-4e29-9d6b-0d23cbf91342.json) ## Summary The public procurement process for the project titled "1920CSTD06 Child Benefit and Tax Credits Cases Leaving Full Time Non Advanced Education (FTNAE)" is managed by H M Revenue & Customs, based in Manchester, England. This contract, classified under the research and development services category, has a total value of £49,620 and was awarded through a selective procurement method after a further competition within a dynamic purchasing system. The contract period runs from 31 March 2020 to 31 December 2020, with the tender period having ended on 21 February 2020. This tender presents significant opportunities for businesses specialising in research and consultancy services, particularly those with expertise in understanding customer behaviours and compliance within the benefits system. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to consider their capabilities in conducting qualitative research to address the issues identified by HMRC. Engaging in this contract would enable such businesses to contribute to crucial insights that can influence strategic approaches to error and fraud prevention in the welfare system, paving the way for future partnerships in public sector projects. ## Notice This research aims to develop a clearer understanding of the reasons some parents do not inform HMRC of changes in their children's circumstances. Specifically, to understand the reasons why Child Benefit and tax credits customers may not do this, and what they understand of their responsibility to inform HMRC when their child leaves full-time non advanced education (FTNAE). This will be achieved through in-depth qualitative interviews with Child Benefit and tax credits customers whose qualifying young person turned 16, 17 or 18 in the financial year 2018/19. Claimants not reporting FTNAE-related changes can lead to overpayments of both tax credits and Child Benefit. Tackling this growing risk group therefore has potential to reduce overall E&F, help customers to claim the correct entitlement, and provide insight that can also be applied to UC. Therefore, this research will be used to inform the development of HMRC's strategic and operational approach to the FTNAE error and fraud (E&F) risk, through education, targeted communications and nudge campaigns. This supports HMRC's overall E&F strategy to "Promote, Prevent, Respond", by focusing on proactively tackling E&F before it occurs. Additional information: This contract was let following a further competition within Research Marketplace ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/80ffd0d4-f703-45c6-8ad4-970130f14089 | | Notice type | Award Notice | | Procurement type | Dynamic | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Call-off from a dynamic purchasing system | | Tender suitability | SME, VCSE | | Awardee scale | SME | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 15 Jun 2020 | | Submission deadline | 21 Feb 2020 | | Future notice date | Not specified | | Award date | 29 Mar 2020 | | Contract period | 30 Mar 2020 - 31 Dec 2020 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £49,620 | | Lots value | Not specified | | Awards value | £49,620 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | H M REVENUE & CUSTOMS | | Locality | MANCHESTER | | Post town | Manchester | | Postcode | M60 9LA | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD34 Greater Manchester South West | | Local authority | Salford | | Electoral ward | Ordsall | | Westminster constituency | Salford | | Delivery location | TLI London | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | JIGSAW RESEARCH | ## CPV Codes ### Divisions - 73 - Research and development services and related consultancy services ### Codes - 73000000 - Research and development services and related consultancy services ## Release History - 15 Jun 2020 at 15:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/80ffd0d4-f703-45c6-8ad4-970130f14089 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/80ffd0d4-f703-45c6-8ad4-970130f14089 15th June 2020 - Awarded contract notice on Contracts Finder ## Notice URLs - https://www.gov.uk/government/organisations/hm-revenue-customs/about/research ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7a4b2885-d3f8-4e29-9d6b-0d23cbf91342. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7a4b2885-d3f8-4e29-9d6b-0d23cbf91342.json.