---
title: "Contract for IT Service Management Toolset"
ocid: "ocds-b5fd17-7a504b32-9865-45f0-9887-339987b9f8f8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7a504b32-9865-45f0-9887-339987b9f8f8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7a504b32-9865-45f0-9887-339987b9f8f8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7a504b32-9865-45f0-9887-339987b9f8f8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CARE QUALITY COMMISSION"
published: "2023-03-06"
---

# Contract for IT Service Management Toolset

Buyer: CARE QUALITY COMMISSION  
Current stage: Award  
OCID: ocds-b5fd17-7a504b32-9865-45f0-9887-339987b9f8f8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7a504b32-9865-45f0-9887-339987b9f8f8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7a504b32-9865-45f0-9887-339987b9f8f8.json)

## Summary

The Care Quality Commission has awarded a contract for IT Service Management Toolset, valued at £1,627,307, to FlyForm. The procurement method was selective, with the contracting authority located in Newcastle upon Tyne, England. The contract period runs from 18th October 2019 to 17th October 2023.

This tender for IT services presents opportunities for businesses in consulting, software development, and support sectors. Small and medium enterprises (SMEs) are suitable for this contract, which was procured through a selective process using a framework agreement. Interested businesses need to take note of the tender deadline, which was on 3rd October 2019.

## Notice

This is a Transparency Notice publication to original Contract for SaaS licenses Service Now products, ITSM, ITOM, and SAM applications and professional implementation services as required to deploy Service Now. This notice replaces previous published awarded contract notice: https://www.contractsfinder.service.gov.uk/Notice/797bb57e-c5ee-46b2-bba2-71c2cf0e33cb published on the 20th June 2022. Due to the purchase of additional licenses the contract value has increased. The original procurement was undertaken through the CCS RM1557.11 G-Cloud 11, Lot 2 & Lot 3 following Direct Award process. Total maximum award value is the maximum of all charges including all optional extensions. This value modification has been completed in compliance with regulation 72 (a) of the Public Contracts Regulations 2015. CQC Reference: CQC ICTC 824.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2a5dbd55-3420-402c-bf23-4c6198cbe527 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Mar 2023 |
| Submission deadline | 3 Oct 2019 |
| Future notice date | Not specified |
| Award date | 17 Nov 2020 |
| Contract period | 17 Oct 2019 - 17 Oct 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,627,307 |
| Lots value | Not specified |
| Awards value | £1,627,307 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARE QUALITY COMMISSION |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 4PA |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FLYFORM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 6 Mar 2023 at 08:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2a5dbd55-3420-402c-bf23-4c6198cbe527

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2a5dbd55-3420-402c-bf23-4c6198cbe527
  6th March 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.contractsfinder.service.gov.uk/Notice/797bb57e-c5ee-46b2-bba2-71c2cf0e33cb

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7a504b32-9865-45f0-9887-339987b9f8f8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7a504b32-9865-45f0-9887-339987b9f8f8.json.