---
title: "Customer Satisfaction Tracking Services"
ocid: "ocds-b5fd17-7a52a081-5951-4670-ada4-ebd0cc1010ad"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7a52a081-5951-4670-ada4-ebd0cc1010ad"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7a52a081-5951-4670-ada4-ebd0cc1010ad.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7a52a081-5951-4670-ada4-ebd0cc1010ad.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HM LAND REGISTRY"
published: "2023-09-27"
---

# Customer Satisfaction Tracking Services

Buyer: HM LAND REGISTRY  
Current stage: Award  
OCID: ocds-b5fd17-7a52a081-5951-4670-ada4-ebd0cc1010ad

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7a52a081-5951-4670-ada4-ebd0cc1010ad)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7a52a081-5951-4670-ada4-ebd0cc1010ad.json)

## Summary

The HM Land Registry has awarded a contract for "Customer Satisfaction Tracking Services" to Savanta Group Limited. The procurement method used was selective, with a call-off from a dynamic purchasing system. The contract value is £732,386.25 GBP, and the contract period is from 18th September 2023 to 17th September 2028. The tender period ended on 4th August 2023, and the contract is for market research services in CROYDON, England.

This tender for customer satisfaction tracking services presents opportunities for businesses, especially those offering market research services. Small and medium-sized enterprises (SMEs) would find this tender suitable. HM Land Registry is the buying organisation, and the award stage has been completed, benefiting Savanta Group Limited. Businesses well-versed in providing comprehensive customer satisfaction tracking and insight methodology services are encouraged to engage in this procurement process.

## Notice

Provision of a granular and comprehensive customer satisfaction tracking and insight methodology services. The quarterly research study will provide broad tracking of HMLR's professional customer base and their satisfaction of its core services and products. The contract is for an initial term of 3 years (36 months) but provides for an additional 2 x 12 month optional extension periods (24 months) at the Buyer's sole discretion. Maximum term is until 17/09/28 (60 months or 5 years).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3e529bf4-b133-4026-a4bd-2ac9f8c0d9e7 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Sep 2023 |
| Submission deadline | 4 Aug 2023 |
| Future notice date | Not specified |
| Award date | 26 Sep 2023 |
| Contract period | 17 Sep 2023 - 17 Sep 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £732,386 |
| Lots value | Not specified |
| Awards value | £732,386 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HM LAND REGISTRY |
| Locality | CROYDON |
| Post town | Croydon |
| Postcode | CR0 2AQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI62 Croydon |
| Local authority | Croydon |
| Electoral ward | Fairfield |
| Westminster constituency | Croydon West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SAVANTA GROUP |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 27 Sep 2023 at 13:39 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3e529bf4-b133-4026-a4bd-2ac9f8c0d9e7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3e529bf4-b133-4026-a4bd-2ac9f8c0d9e7
  27th September 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7a52a081-5951-4670-ada4-ebd0cc1010ad. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7a52a081-5951-4670-ada4-ebd0cc1010ad.json.