---
title: "Multi-model research methods platform for User Research"
ocid: "ocds-b5fd17-7a635fa9-bdbc-4219-bb93-56b708ee477b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7a635fa9-bdbc-4219-bb93-56b708ee477b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7a635fa9-bdbc-4219-bb93-56b708ee477b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7a635fa9-bdbc-4219-bb93-56b708ee477b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2024-10-28"
---

# Multi-model research methods platform for User Research

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-7a635fa9-bdbc-4219-bb93-56b708ee477b

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## Summary

The procurement process for the "Multi-model research methods platform for User Research" initiated by H M Revenue & Customs (HMRC) has reached the award stage. This tender falls under the IT services category, including consulting, software development, Internet, and support. The selected procurement method is a call-off from a framework agreement. The contract period spans from 16th September 2024 to 15th September 2025, with a value of GBP 114,680.50. The location for delivery is London, with the postal code SW1A 2BQ. The tender period ended on 19th August 2024, and the final award was made to USERZOOM LIMITED on 28th September 2024.

This tender presents a significant opportunity for businesses specialising in multi-model research tools, particularly those who can offer advanced research methodologies and an integrated research insights management system. Small and medium-sized enterprises (SMEs) are especially well-suited to compete, given the procurement's suitability criteria. Engaging with this contract would allow businesses to scale their research operations, centralise data insights, and collaborate more effectively on user experience projects, fostering substantial growth and development opportunities within the IT services sector.

## Notice

HMRC need a tool with a variety of methodologies, including; card sorting, tree testing, 1:1 research, usability testing, unmoderated sessions, click testing, surveys and live intercepts. The tool should have an advanced capability, which allows multiple methodologies to be integrated into a project. The tool should have implemented a research insights management system that can help scale research, centralise, share and collaborate on experience insights data gathered from multiple studies.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c116da7b-fea1-47f0-8213-86e002072664 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Oct 2024 |
| Submission deadline | 19 Aug 2024 |
| Future notice date | Not specified |
| Award date | 27 Sep 2024 |
| Contract period | 15 Sep 2024 - 15 Sep 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £114,680 |
| Lots value | Not specified |
| Awards value | £114,680 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | Southend-on-Sea |
| Postcode | SS99 1AA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | USERZOOM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 28 Oct 2024 at 13:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c116da7b-fea1-47f0-8213-86e002072664

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c116da7b-fea1-47f0-8213-86e002072664
  28th October 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6cab9cbb-ed7c-4874-9959-a2ec866efb03

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7a635fa9-bdbc-4219-bb93-56b708ee477b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7a635fa9-bdbc-4219-bb93-56b708ee477b.json.