--- title: "Overseas Debt Collection" ocid: "ocds-b5fd17-7a644f94-d72e-409b-8191-5133664da2e3" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7a644f94-d72e-409b-8191-5133664da2e3" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7a644f94-d72e-409b-8191-5133664da2e3.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-7a644f94-d72e-409b-8191-5133664da2e3.json" source: "Contracts Finder" current_stage: "Tender" buyer: "Student Loans Company" published: "2026-08-24" --- # Overseas Debt Collection Buyer: Student Loans Company Current stage: Tender OCID: ocds-b5fd17-7a644f94-d72e-409b-8191-5133664da2e3 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7a644f94-d72e-409b-8191-5133664da2e3) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7a644f94-d72e-409b-8191-5133664da2e3.json) ## Summary The Student Loans Company sought overseas debt collection services from a UK-based debt collection agency. The work involves contacting customers believed to be resident overseas, using inbound and outbound telephone calls, letters, email and SMS. The objectives are to collect income-contingent repayment debt and complete overseas financial verification application documentation to confirm customers’ current circumstances. The buyer is also interested in innovative contact strategies that increase the number and quality of successful customer contacts. This is a service contract for collection agency services, delivered in Scotland for the Student Loans Company. The opportunity is suitable for small and medium-sized enterprises, and requires a supplier able to manage customer communications and debt-related administration across overseas cases. The procurement reached tender: the buyer invited offers through an open procedure. The tender submission deadline was 31 March 2019 at 00:00 UTC. The stated contract period was 1 April 2019 to 31 March 2024. The published value was £2,500,000 including the stated GBP currency. A subsequent modification extended the contract by three months, with a new termination date of 31 March 2026; the modification stated that the value did not change. The extension was intended to finalise transition to a new supplier and manage customers with existing payment arrangements, reducing the risk of those arrangements breaking down. The procurement is for one service requirement rather than a stated set of lots. This opportunity suits a UK-based debt collection agency with the operational capacity to handle overseas customer accounts and maintain payment arrangements during supplier transition. Relevant suppliers will need reliable inbound and outbound telephony, written correspondence, email and SMS capability, together with processes for completing customer documentation and confirming individual circumstances. Experience in collecting income-contingent repayment debt would be directly relevant. The requirement also favours providers able to develop and test innovative contact approaches that improve the volume and quality of customer responses. SMEs are expressly considered suitable, so established specialist agencies and smaller technology-enabled collection providers may be well placed to compete, provided they can demonstrate dependable multichannel communications, effective case management and sufficient capacity for a sizeable public-sector debt portfolio. ## Notice Modification Notice Original description: SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas. As a minimum it is expected that the contacts will consist of inbound and outbound telephony, letters, emails and SMS. SLC is interested in innovative approaches and strategies that will maximise the number of quality contacts, which in turn will facilitate the achievement of the objectives of the activity. The key objectives are *to collect ICR debt and/or *to complete customer documentation (OVFA) to confirm the customers' current circumstances. Description of the modifications Extension of the contract for 3 months to finalise transition to the new supplier, new termination date 31/03/2026. No change in value Description of the economic or technical reasons and the inconvenience or duplication of cost preventing a change of contractor: This is to manage customers with an existing payment arrangements to transition to SLC and reduce the risk of the arrangement breaking down. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/eb3e3c1a-6018-492f-90e0-86e1c60951dd | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 24 Aug 2026 | | Submission deadline | 31 Mar 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Apr 2019 - 31 Mar 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £2,500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | Student Loans Company | | Locality | GLASGOW | | Postcode area | Glasgow | | Postcode | G2 7JD | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM32 Glasgow City | | Local authority | Glasgow City | | Electoral ward | Anderston/City/Yorkhill | | Westminster constituency | Glasgow North | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79940000 - Collection agency services ## Release History - 24 Aug 2026 at 15:50 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/eb3e3c1a-6018-492f-90e0-86e1c60951dd ## Documents - https://www.contractsfinder.service.gov.uk/Notice/eb3e3c1a-6018-492f-90e0-86e1c60951dd 24th August 2026 - Opportunity notice on Contracts Finder - https://www.delta-esourcing.com/delta/respondToList.html?noticeId=1060863199 Please follow this link to view the notice. ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7a644f94-d72e-409b-8191-5133664da2e3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7a644f94-d72e-409b-8191-5133664da2e3.json.