---
title: "Technical Expertise support for Customer Relationship Management (CRM) MS Dynamics 365"
ocid: "ocds-b5fd17-7a6e5d27-69a8-492d-b286-fc45c6efd80d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7a6e5d27-69a8-492d-b286-fc45c6efd80d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7a6e5d27-69a8-492d-b286-fc45c6efd80d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7a6e5d27-69a8-492d-b286-fc45c6efd80d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS ENGLAND"
published: "2018-10-18"
---

# Technical Expertise support for Customer Relationship Management (CRM) MS Dynamics 365

Buyer: HIGHWAYS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-7a6e5d27-69a8-492d-b286-fc45c6efd80d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7a6e5d27-69a8-492d-b286-fc45c6efd80d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7a6e5d27-69a8-492d-b286-fc45c6efd80d.json)

## Summary

The procurement process involves Highways England seeking technical expertise support for their Customer Relationship Management system, Microsoft Dynamics 365. This project falls under the research and development services category and is based in London, United Kingdom. The tender, which had a deadline on 1st October 2018, has been completed and the awarded contract, valued at approximately £84,999, commenced on 17th October 2018 and will run until 31st March 2019. The procurement followed a selective method, utilising a call-off from an existing framework agreement.

This tender represents a significant opportunity for companies specialising in consultancy and system integration services. Providers with expertise in CRM solutions, particularly those experienced with Microsoft Dynamics 365, would be well-positioned to engage in similar contracts. Businesses looking to expand in the public sector should focus on establishing capabilities around customer relationship management and demonstrate a strong track record in technical support for large-scale projects.

## Notice

The Major Projects Change Programme is introducing a Customer Relationship Management (CRM) system (Microsoft Dynamics 365) across Major Projects and require technical experts to ensure the roll out deadline can be met.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6d7e215d-5fb0-4e20-a127-625595f0af8c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Oct 2018 |
| Submission deadline | 1 Oct 2018 |
| Future notice date | Not specified |
| Award date | 16 Oct 2018 |
| Contract period | 16 Oct 2018 - 31 Mar 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £84,999 |
| Lots value | Not specified |
| Awards value | £84,999 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS ENGLAND |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B8 2QF |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ward End |
| Westminster constituency | Birmingham Hodge Hill and Solihull North |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ATKINS/CH2M |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 18 Oct 2018 at 08:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6d7e215d-5fb0-4e20-a127-625595f0af8c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6d7e215d-5fb0-4e20-a127-625595f0af8c
  18th October 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/04f1639b-d308-41a5-ae98-ba3402726ad3
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7a6e5d27-69a8-492d-b286-fc45c6efd80d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7a6e5d27-69a8-492d-b286-fc45c6efd80d.json.