---
title: "Contact Centre as a Service"
ocid: "ocds-b5fd17-7a765193-5f28-4456-8c84-36dff78576ef"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7a765193-5f28-4456-8c84-36dff78576ef"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7a765193-5f28-4456-8c84-36dff78576ef.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7a765193-5f28-4456-8c84-36dff78576ef.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BUCKINGHAMSHIRE COUNCIL"
published: "2021-06-03"
---

# Contact Centre as a Service

Buyer: BUCKINGHAMSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-7a765193-5f28-4456-8c84-36dff78576ef

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7a765193-5f28-4456-8c84-36dff78576ef)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7a765193-5f28-4456-8c84-36dff78576ef.json)

## Summary

Buckinghamshire Council is seeking a contractor for the "Contact Centre as a Service" platform, designed to provide an automatic call distribution solution. This procurement falls under the IT services category and is based in Aylesbury, United Kingdom. The tender process has reached the award stage, with the contract awarded on 21 April 2021, valued at approximately £494,036. The contract period commences on 25 May 2021 and extends until 24 May 2023. Interested parties should note that the tender period concluded on 24 March 2021.

This contract presents significant opportunities for technology and service-oriented businesses specialising in IT solutions. Companies with expertise in contact centre technologies and related services would be particularly well-suited to engage in similar future tenders issued by public authorities. As public sector organisations continually seek to enhance their customer service capabilities, there is a growing demand for innovative service solutions in this sector.

## Notice

Contact Centre platform - automatic call distribution solution.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/80dae820-7916-4011-9e73-4bfc3ac3b16b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jun 2021 |
| Submission deadline | 24 Mar 2021 |
| Future notice date | Not specified |
| Award date | 20 Apr 2021 |
| Contract period | 24 May 2021 - 24 May 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £700,000 |
| Lots value | Not specified |
| Awards value | £494,035 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BUCKINGHAMSHIRE COUNCIL |
| Locality | AYLESBURY |
| Post town | Hemel Hempstead |
| Postcode | HP20 1XA |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ13 Buckinghamshire |
| Local authority | Buckinghamshire |
| Electoral ward | Aylesbury North |
| Westminster constituency | Aylesbury |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 8X8 |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 3 Jun 2021 at 00:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/80dae820-7916-4011-9e73-4bfc3ac3b16b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/80dae820-7916-4011-9e73-4bfc3ac3b16b
  3rd June 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.buckinghamshire.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7a765193-5f28-4456-8c84-36dff78576ef. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7a765193-5f28-4456-8c84-36dff78576ef.json.